Bank of America Complaint

Customer NO-service - Customer No-service

ScottyB's Picture Reviewed by ScottyB
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So last week a web site hosting company that I have auto debit for services set up with emailed me that my card had been denied. Then this last weekend I went to the ATM to get some cash and my card was rejected. Today another company set up with auto debit called me to say my card was denied. So I got motivated to call Bank of America customer service to find out what is going on.

First of all the "customer no-service" rep asked me for my SSN over the phone and I balked. I informed her of my discomfort in that and she automatically took a tone while telling me it was necessary. I told her to look up my card number instead. She complied.

I outlined the problem and she informed me that an alert from "MBNA" showed up at their ATM protection unit indicating that my card "may" be in a group of cards that were used at a business that had been compromised. For that reason they cancelled my card. They could not provide any details of the business that my card "may" have been used at because they do not collect that data. So... they could not tell me if my account info had been compromised or not, and could not tell me what business reported the compromise. It gets better.

So Debra at customer no-service says they mailed me a new card 3 weeks ago. To WHERE? Wait for it... the address I lived at 3 years ago. When I tell her they blew it, she goes off on me like an ex-girlfriend and tries to out talk me by talking without stops and over me to shut me down. I play for a second and then got bored. I asked why they sent the new card to the old address. She says that's the address they have for me, and acts like it's my fault that the info is not updated. She says when my wife came into the branch to change the address the teller only updated her profile. That is redamndiculous that they didn't update the account info, and I reminded her that I am primary on the account and ALL statements come to my current address without fail. She just says "Well that's how it is". Anystoop, She will be sending me via second day my new card. I had to ask though, if it would be a different number than the one on the card they send to the wrong address and she said "Hang on let me check" OMG! She had to check to see if she was stupid. Because that is what it would be if she had done that.

So, let's review. Bank of America cancelled my debit card on a maybe due to a possible compromise at or "near" a company that my card had been used.
They mailed me a new card to an address 3 years old. Blamed me for old account info, even though ALL statements and company offers are sent to the correct address.
Mis-treat me when I rightly express frustration.
I am now responsible for contacting all companies I contract with and have auto debiting set up with to set up all new billing.

Thank you Bank of America for a job well-done...NOT


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