Culligan Water Complaint

Culligan Water of Nokomis...

Reviewed by Joy
Complaint

Culligan Water of Nokomis Florida left a small empty bottle on my door claiming free water testing in your area. This was the start to a nightmare with this company. After they test your water they come out to "talk to about the test" which is actually a sales call. They told us we had an iron problem and bacteria ridden water which could harm our 2 year old daughter The system was almost $6500.00. After saying no way this system suddenly he had something that could do the job for $1600.00 because he had it left over from a deal that didn't fall through. We stupidly agreed to buy the system which was only available today of course. On top of all this their salesmen then told us our water softener was not set properly, he made some small adjustments which we found out in weeks to come he actually shut it off so it would not cycle. You decide accidental or purposely? Then when he came back four weeks later to retest the water we complained that our water was worse not better. He stated we probably needed our water softener rebedded. Yes more money! With my appliances not working properly I made several calls to Culligan to get the problem rectified, their own service rep agreed something just wasn't right but he couldn't help us. After getting a manager to our home we were basically told to deal with it they won't take the system back. The quality of our water is worse then when we started and we still owe them $1660.00. DON'T DO BUSINESS WITH THIS COMPANY, IF YOU DON"T HAVE A PROBLEM THEY'LL CREATE ONE!

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Comments - Consumers and Companies Connect by Commenting

coquina says: (1 year ago)

This is surprising to read. I live in the area and switched to Culligan about six years ago after deceptive practices from another water treatment company and they have been fantastic. I've never had a problem with them and I've found them to be honest and above board. Their regular tech here is a really good guy and they've come out and helped me on very short notice in the past.

It sounds like you were offered a "whole house" reverse osmosis system but opted for a powered reverse osmosis system. That's what I have, and I got it from Culligan and have it serviced through them. It requires an expensive filter per year. I've also had to have my water softener replaced in the past ten years, the Nokomis area has such bad well water that appliance breakdown is inevitable. In fact, I had a sears water softener that had to be entirely rebuilt after only three years. I am lucky I had a service agreement on that one. So it sounds to me like maybe Culligan was right and you didn't quite understand what was going on, suspecting that they set you up. The cycling problem is related to a water softener going bad, I had that on a different house.

1034511 says: (1 year ago)

I am not able to pick up my on-line billing. How do I do this, from your webpage???

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