Team Double Click Complaint

Contractor vs. Employee

Reviewed by VAExperienced
Please Improve

Recently, Team Double-Click has become more of an employer relationship rather than an independent contractor relationship. They treat their VAs with disrespect and bully tactics. They require daily reporting of availability and of time keeping. If you do not reply to their daily availability by 10 am Central Time, they call and leave a horrible message and threaten to terminate you. If one has notified the client directly that they are out of the office, wouldn't that be acceptable? Why does Team Double-Click need to have a person in a time zone not convenient to Central report by 10 am? Hawaii, Alaska or West Coast would have a hard time meeting that deadline. If you do not report your time daily, they send a note to you that you will no longer receive clients unless you report daily. Again, they are crossing the line of an independent contractor. Team Double-Click requires control and knowledge of your whereabouts. If you are eligbile for clients and are not sitting by the phone or computer when contacted about a potential client, three strikes and you are no longer eligbile. So if you leave your office and don't tell them, then you are in trouble and will get a call from them.

The numbers they tell you about how many contractors they help or have is bogus. They are now bragging they have over 40,000. The real number is 170 to 200 at a given time. The others are those who registered, past VAs terminated, out of country,... you get the drift.

The contractors that are working for them for a long time are still working for the same amount they were hired years ago for. They raise the rates to the customers, but the VA is lucky to see a nickel. If a client of theirs is smart, they would buy out the VA and pay them directly. The client saves money and the VA makes more money, with both having less paperwork.

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Comments - Consumers and Companies Connect by Commenting

rocky13 says: (5 months ago)

This company really needs to take a look at the big picture. The way they currently treat their VA’s is truly more of an employer / employee relationship. As mentioned above, you must check in each morning by 10 am central and at the end of the day ‘check out’ via a daily report. You must record your time daily. If you do not do any of these things you do indeed receive either a nasty phone call or email notifying you of your mis-deed and if this continues you will be placed on the no more clients list.
While I agree they offer a service in need, they should consider the consequences of not paying employer related taxes, especially since they are paying their contractors so very little and yet requiring continuous availability. The required availability truly puts them in the realm of employer. An employer requires an employee to show up at a certain time (the check in by 10 am central) and then requires the employee to be available for work until the end of the day (the be available and if you are not you must notify us or you will receive no more clients). The employer also requires a daily time reporting, Team Double Click requires VA’s to login to their system and record their time daily, at the end of each day, seeing a pattern here?
The training and testing required to maintain status w/TDC is continuously changing as with most ‘jobs’ you must continually update your skills. This is not a bad thing, yet again, they are walking a fine line between employer and employee. Per the IRS: An individual who works at home on materials or goods that you supply and that must be returned to you or to a person you name, if you also furnish for the work to be done this person is considered an employee.

Upon leaving team double click or upon a client leaving team double click you are required, prior to receiving your final pay from them, return all items, documents, etc. pertaining to that client or clients.

virtualguru says: (5 months ago)

I have to agree wholeheartedly with the above post. I also contracted with TDC and it was one of the most miserable work experiences I have ever had. They do treat VA's more as employees than independent contractors and I am amazed that they have not had issues reported to the labor board. I can only guess that past VAs are so desperate to get be done with them that they don't even bother. And yes, I experienced the disrespect and bullying as well and those are the most appropriate terms to describe the treatment any free-thinking VA will get from TDC.

notateamplayer says: (6 months ago)

I had a very negative experience with Team Double-Click in 2006, and I'm happy to share!