Continental Airlines Consumer Complaint

Continental is the Worst Airline...

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Continental is the Worst Airline Ever!!!!

A couple weeks ago, I had a flight booked and paid for on Continental from NY to Tel Aviv. I arrived at the airport and I was told that I did not have a seat on the plane and it was over sold. The ticket woman was actually very pleased to let me know there was a good chance that I miss my flight (and parents anniversary) that night, despite the fact that I paid $1,300 for a reservation.

As a frequent flyer, I have seen many oversold flights but never have I seen someone forced off the plan who did not accept the airlines offer. Unfortunately, Continental did not feel it was their responsibility to up their offer ($700) until someone accepted. So, they made a conscience choice to maximize revenue (by overbooking) and expect consumers like myself to pay the price. Not sure how management signed off on this but it should be criminal.

After speaking to more disgruntled Continental Airlines employees, I discovered that this was common on the NY to Tel Aviv flight and the employees had actually informed corporate but no changes had been made despite many frustrated customers forced to go home rather than fly to Tel Aviv when scheduled.

I sent a similar letter to Continental Airlines a couple weeks ago but received no response. Plus, I just tried to use the $700 vouchure and was told that it must all be used at once (where all other airlines allow you to deduct the value of the flight booking from the vouchure). So, I now have to book an international flight (which I likely won't) to get the full value of the $700 which didn't nearly compensate my troubles to begin with.

Thanks Continental Airlines, your commercials could not be further off (keep your pillows and blankets and get me to where I pay for when I book it for).