Continental Airline Complaint

Continental Air Worst Service...

Reviewed by hakeem
Please Improve

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Continental Air
Worst Service Ever Continental Airline should get an award for the World Worst Service in airline history. My ex-high school friends and I boarded a Continental plane going from JFK (NY) to IAH (TX) on our little 4 day old friends reunion (just for the records, it’s been 7 years since we last saw each other), the flight number was 709. It was the worst experience in human history. The flight attendant had no sense of politeness; the pilots were a bunch of liars. Let me get to the point.

At first the flight was delayed from 4:20pm to 6:00pm that was ok because things happen. After finally boarding the plane, at around 6pm, we were stuck on the plane for another 5 hours, with the worst attendant and the greatest liars (the pilot) and worst of all, no TV, no radio no form of entertainment. At first they said ETC did not release the flight due to weather conditions, meanwhile the weather was perfect, and one couldn't have had a better weather than that. After about 4 hours they said ETC finally approved us to fly but there was a little situation. They said we ran out of fuel (first of all, what kind of plane runs out of fuel before taking off). Well everybody was at least anxious and excited that the plane can at least take off after getting fuel. They gave us a rhetorical option of either taking off and stopping somewhere along the road to get some fuel or just refill before we take off. After we were giving the option without a way of giving them our feedback, they suggested that the Agents were going to come aboard to speak with us to see if anybody wanted to be put on the next available flight, (after being on the plane for 5 hours, i doubt if anybody will want to come down), that wasn't even the case. After over 5 hours, they finally announced that the flight was canceled and that we were going to be put on the next flight which was 5Am, put in mind, we were still in the plane all those while. After we all came down from and lead into the bus, they stood us in the bus with no reason for another 30 minutes for no just cause. And we finally were allowed back into the terminal. Everybody were anxious to speak with that agents to really find out what was going on, first of all there were just 2 regular aggressive almost non English speaking attendant that did not even have any information as to what was going on. According to the information board, the flight was in transit. After severe questioning of these 2 gentle men, they finally told us that the next available flight was on Sunday (JULY 1st) when our vacation was over on the 2nd. They lied to us that were going to be on the next flight, ETC was holding back the flight, and all other lies, we all had to settle for the option of not going on our reunion which has been planned for over 2 years. Apparently, one of the passengers in the plane also experience similar situation, on the same airline, same plane with same employees. My point is do not fly Continental Airline if you do not want to experience this kind of pathetic situation. Till date 07/11/07, i stii have received my money nor gotten a call from they, each time i call, they tell me to call back tomorrow, and they always have a nasty atitude.

Hakeem

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