Continental Airlines Complaint

Reviewed by heathernicoleb Complaint

0

Continental Airlines recently lost a bag of mine filled with irreplaceable possessions. This bag was a carry-on bag –not a checked bag, a carry-on –and was moved without my knowledge or permission from the overhead bin. No one has seen the bag since.

This took place on my way to Rhode Island to attend the graduation ceremonies for members of the Initiative to Educate Afghan Women. The First Lady, Mrs. Bush, was scheduled to be there and so, due to the nature of the events, I had packed some good clothes and jewelry and decided to take everything in one carry-on. A flight attendant helped me place my suitcase in the overhead bin a few rows away from my seat

as the bin above me was taken.

After the plane was taxiing down the runway, I was informed that the Continental staff had moved my bag -- supposedly to the lower storage area of the plane. In order to find out whose bag it was, the Continental staff had gone into my suitcase and, from my purse, they got my return ticket and my name! Yet they did not have enough sense to at least give me my purse or to see if I needed anything (such as my medication) or wanted

anything (such as my jewelry) from the bag. Although they knew from my ticket that I had a connecting flight in New Jersey, they still didn't gate check my bag, which would have allowed me to retrieve it upon exiting the plane at Newark to make my connection to Providence. Instead, they told me that they had checked it all the way through to Providence and handed me a handwritten number. Unsurprisingly, the bag vanished, along with my jewelry.

 
This is the most bizarre action I've ever known an airline to take with respect to a passenger's carry-on luggage, and may well be the most egregious case of airline carelessness you have heard.

Still, it doesn't stop here. Now Continental is claiming no responsibility and has retained Fulbright and Jaworski to fight me. They asked for receipts of all items over $100, which I told them I did not have, so –per their request and suggestion --  I supplied them with credit card statements and personal letters from the store managers who have records of my purchases. I believed that Continental had agreed to honor this information, but absolutely nothing came of it.

 
They took entirely unnecessary, unapproved, unilateral action over which I had no control and which directly resulted in the loss of my property.  There was nothing I could have done to have prevent this, and now they choose to pay exorbitant legal fees rather than compensate me for the loss they caused.

CUSTOMERS RESPOND HERE: Post a comment for this review Write a review about Continental Airlines! Create a support ticket for Continental Airlines! More Continental Airlines reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE: Business owners and decision makers: Claim this company Companies: Respond to this review Click here to take the pledge

• Keep the same price, keep the coming schedule
• Continental airlines customer service
• Continental customer service Cancelled flight, lost baggage
• Unfair pricing
• Stolen Property From Checked Baggage
• Continental's Rules Don't Apply
• It is soooo unfair
• very helpful phone customer service personnel
• What great airline cusotmer service
• Continental is the Worst Airline...

• Defective Tires Continental...
• Unfair pricing
• Continental is the Worst Airline...
• Continental airlines customer service
• Continental's Rules Don't Apply
• Stolen Property From Checked Baggage
• Great products, great service...
• very helpful phone customer service personnel
• It is soooo unfair
• Continental Air Worst Service...
• Continental customer service Cancelled flight, lost baggage
• DONT USE ORBITZ
• What great airline cusotmer service
• Keep the same price, keep the coming schedule
• Excessive service charges, horrible customer services, and deceiving customers' review board
• Improve Customer Service!!

More

• Worst experience with online agencies
• Regarding Prosecution & Penalties Against Extreme Scooters