Stub Hub Complaint

Concert tickets - Metallica Tickets

Reviewed by pigglett
Complaint

I paid $500 for 2 Metallica tickets and as of 1 week before the show, do not have them. I was told they were being FedExed by the seller on 11/2 and 5 days later, nothing. I then got a response from Stub hub claiming the seller hadn't gotten them from the Box office, what a bunch of crap! Buyers got their tickets weeks ago from the Box office at MSG.

Do not EVER use StubHub, rip off!!!

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Comments - Consumers and Companies Connect by Commenting

pigglett says: (4 days ago)

I am the person who purchased the tickets and 4 days before the show we did get our tickets and were pleasantly surprised to find out they were better than the ones purchased! Even though the stress leading up to the show was so awful the show itself was awesome and our seats absolutely fantastic. The Stubhub folks DID stay in touch with me for those days leading up to the show and tried to calm my nerves.
I would use Stubhub again as I have since found the employees to be really, really helpful.

StubHubECC says: (4 days ago)

Hi. I am following up on behalf of the Executive Customer Care Department at StubHub. We read your review and can certainly understand your frustration with this StubHub experience as Metallica tickets are always in great demand. We want our customers to be confident and comfortable when using our site and our FanProtect Guarantee states that you will receive your tickets in time for the event. Unfortunately, without knowing the specific transaction or user account involved, I am unable to provide a more detailed response at this time. I would like for us to go through this order in more detail. If you are interested in discussing this directly, please send an email to yourfeedbackmatters@stubhub.com, Attn: Gregg, and include the transaction number or email address that your StubHub account is registered with. I look forward to speaking with you! Gregg Dispenza, StubHub Executive Customer Care

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2 Comments

DetailsReview Rating: 1 out of 5
Reviewed By: pigglett
Company: Stub Hub
Product: Metallica Tickets
Date Added: 2 weeks ago

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Stub Hub Complaint