united first financial Complaint
Complaint about united first financial - Money merge account
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Reviewed by lesterk Complaint |
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We have never been prompted to make an extra payment to our primary mortgage.
On a Monday, my husband phoned the agent to inform him that we were unhappy with the program and wanted our money back. His response was that he did not know how to go about doing that and promised to get back to us by the following Thursday. He never called back and we have been calling both his home phone and cell leaving messages. I don't think he has any intention of getting back in touch. HE MADE HIS PROFIT ON THE SALE OF THE SOFTWARE PROGRAM AND THAT'S ALL HE CARES ABOUT.
I found another agent's name on the internet and phoned him. He gave me a completely different interpretation of how the program works. He also gave me the number of the Corporate office. I phoned there this morning and "they will get back to me." I WAS GIVEN THE IMPRESSION THAT I WOULD NOT BE SEEING MY $3500 ANYTIME SOON.
This thing is just a means to sell computer software. I should have listed to my initial instincts. "IF IT SOUNDS TOO GOOD TO BE TRUE, IT IS TOO GOOD TO BE TRUE."
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CUSTOMERS RESPOND HERE: |
BUSINESSES RESPOND HERE:
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Comments - Consumers and Companies Connect by Commenting
You are not alone in your disappointment, though abandoning the MMA and slowly paying off the LOC first and then accelerating the mortgage payments yourself is a better and faster plan in the first place. UFirst agents don't tell you that.
Your best bet is to register a complaint with the Better Business Bureau in Utah against the parent company. They hate to see unresolved complaints against them there, so they may work to see a positive outcome for you.
Now, the agent you purchased from is only an independent contractor, so UFirst may try to distance themselves from your agent, but don't bother with your local BBB. You need a complaint registered against the parent company to stand a chance.
UFirst agents are no more versed in mortgages than their clients. UFirst training is all about selling, not mortgages. Comforting, isn't it?
Consider this 5 Credit cards, with balances of 5000, 5000, 5000, 1000, and 1000. By paying off two 1000 dollar cards you now have "extra maney available" The key is to apply ALL of that to one of the 5000 cards while paying the minimum balance on the first two. Naturally paying down the one with the highest interest rate first. Once the first 5000 card is payed off pay ALL the maony you were paying from the one 5000 and the two 1000 cards to one of the other 5000 cards. This requires dicipline, and you are killing yourself if you run up debt on the cards you just paid off. United first uses complex methods such as this to do their magic and the software is a click and drag way of seeing how your money is moving. People who cannot do this are MORONS and and have no dicipline and would go broke if you paid all their debts and gave them a million dollars free and clear. They would be back in the same boat.
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