Comcast Complaint

Comcast auto pay via credit card - Customer Service

casper75's Picture Reviewed by casper75
Complaint 		 0

My credit card was compromised so I called COMCAST to provide them with a new credit card no. I was advised that it would take 4-6 weeks to reapply for auto payment via my new card. However, they took the new number in order to charge 2 months of payments.

Does this make any sense?? The new number was good enough to bill me for $280 but they coudn't enter it into the system for future payments.

INSANE PAPER WORK AND VERY ANTI-CUSTOMER RELATIONS.. The logic competely escapes me!!!!

Dick L. Boyce
Account no. 8498 31 018 0469731

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