Citibank Complaint

Citibank Delaying Payments - Other

aschloch's Picture Reviewed by aschloch
Complaint 		 0

For Years we have been paying off our store credit card, through Citi for years. always paying on time when suddenly, we were hit with "Late fees". The bills were always mailed on time but Citi claims they were delayed by the Post Office and finance charges of over 3 times the payment were added.

Customer Service are useless and was not interested in any reasoning or proof of payment, And would only remove a small portion of the charges and then only if the entire charge was paid up front.

Citi is obviously playing fast and loose with the Truth in Lending ACt and deliberately staffing their phone lines with incapable or obtuse personnel.

I for one have lost all respect for Citi.

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jeannie6244 says: (1 week ago)
 0
Wow - this is happening to us too. Have been Citi Card customer for years. Suddenly we are receiving our bill in the mail with just under two weeks to get it paid (and received by Citi Cards) - Citi Cards say to allow 5 to 7 business days from the time bill is mailed. Okay, now from the time we get the bill we have about two days to pay it and get it in the mail. Citi Cards is FORCING people to go with electronic banking - we do not want to do this. this is a class action suit if you ask me!




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