CheapOair.com Complaint

CheapOair.com: Bait and Switch Con Artists!

Reviewed by drwasabi
Complaint

An absolute crock! I booked a flight with CleapOair and the package was only $5 cheaper than another website. Once I entered my credit card information, I recieved my itinerary. My arriving flight was changed to a different an much less convenient flight than the one I selected and purchased. As a matter of fact, the flight they booked for me wasn't even an option on the original selection page. I selected a flight that left at 5:27am, cheapoair booked me a flight that left at 6:15. The flight that they booked for me also was an hour longer because of a MUCH longer connecting location and time. I called their customer service line immediatly and they gave me the run around for over 30 minutes, and then they acted like they were doing ME the favor of switching my flight to the correct one. Oh yeah, for a charge of $25!!! I asked to speak with a manager and they kept me on hold for another 15 minutes. I hung up and called them back. I spoke with Angus when I called back who took care of the problem without charge or hassle, which they should have done in the first place. It was a classic case of bait and switch! If the problem would have been handled proffessionaly and in a timly manner without the hassle, I wouldnt feel so compelled to write this review and post it wherever I can.

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randrews says: (2 months ago)

Dear drwasabi, flights are only confirmed according to what you the customer inputs into the computer. Once flights are selected they are displayed on the screen for your review, our website "does not change" your selection. Errors do happen and we will try our best to assist you with the corrected reservation, however, if there is a fare difference for the flight you want, then you have to pay for that flight. It's unfortunate that this mistake caused additional expenses, but wrong flight selection is not our error, and we should not be responsible for the additional cost.

randrews

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