JP Morgan Chase Complaint

Chase Home Mortgage

Reviewed by baydweller
Complaint

I received a letter from Chase, so I called the number. I ended up speaking with Kathryn (a mortgage consultant - a sales woman). She convinced me to refinance and had me give her my credit card number to apply. The same day, I was charged $750.00 on my credit card. When I discovered that the information was not the same as the flyer I received, and I just did refinance last year, I called to cancel the application. I spoke to Kathryn and her supervisor Angie, both saying I could not change my mind and $750 was non-refundable. Then called numerous times and left messages, never heard back. I think that this is a bait. I am a Chase customer, that makes this worse.

$750.00

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Comments - Consumers and Companies Connect by Commenting

chklatedrop says: (5 months ago)

I thought they were suppose to work with me to keep the house. This is not helping me if I have to make a payment before I am paid.

chklatedrop says: (5 months ago)

I was told that I had until the 15th of the month to make my payment. However, I see on this agreement it is the 1st. Please clarify this for me. I want to be in compliance with what I am supposed to do. I do not get paid until the 3rd, so I hope you will make this adjustment. Please contact me as soon as possible to discuss.

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