CHASE HOME FINANCE Complaint

Chase Home Loan Modification - home loan modification

daddysgrl76's Picture Reviewed by daddysgrl76
Complaint 		 0

I sent one in the beginning of June. I have called at least 5 different times. The website says it takes 4-6 weeks. I called at the end of six weeks and they told me due to a merger it would take another 120 days. That was longer than the original time it was supposed to take. I called 2 days ago and was told they didn't receive part 3 of the app and that it was not available when I applied. I looked at my copy of my original application and it was in there. They also made me resubmit all of my bills. Now they are saying it will take another 30 days due to this when they already had all of this info once. I am so frustrated with all of this. I applied knowing I was going to need help. By the time they get to it I will already be foreclosed on.

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daddysgrl76 says: (1 month ago)
 0
Called chase on 9/29 and was told they had the fax but had not uploaded it or forwarded it to underwriting since I had faxed on 9/14. Assured it was being forwarded now and that it would take 3 weeks. I called on 10/20 and was told to call back the next week. I have also filed a complaint with the Consumer Protection Division of the Iowa Attorney General. Will let you know how that works out.




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