Charter Communications Complaint

Charter high speed internet

Reviewed by silvervalk
Complaint

Had Charter high speed internet with AT@T phone service for two or three years and very happy with it. Switched over to the Charter bundle offer a few months ago. The internet service is truly pathetic. VERY slow to connect; access to E-mail is unreliable; frequently booted off when finally connected. Spoke with customer service and they were resistant to sending someone out. Am now in the process of checking the options for canceling the "bundling" and returning to ATT for phone service. The financial savings is not worth the aggravation.

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Comments - Consumers and Companies Connect by Commenting

moparman49 says: (8 months ago)

I have still be able to find someone with the service that I expect. To get on the internet and stay on without any trouble. I understand that from time to time there will be issues but AT&T is almost the worst. I had DSL via my phone line and 2 times this year I was down for more than 5 days. Unacceptable. I switched to Hughes satellite internet and a really big mistake. Their technical support is terrible and that is being kind. One time I spent over 30 minutes because I had a dropped connection and the technician couldn't figure it out. So I called back and the second technician said it was there problem. So I am hoping that Charter Cable is better.

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