PODS Complaint

Reviewed by karneliann Complaint

0

Caveat emptor! First, make sure your driveway is wide enough, long enough, and level. The wonderful staff at PODS neglected to inform me about these potential problems. I even asked about how much space was needed and was told that a PODS container will fit in a parking space. While this is true, the unloading mechanism on the truck requires a lot more width than just a single parking space (15 ft wide X 15 ft high). When my driveway proved too narrow, the enterprising PODS delivery driver decided to just drive off with the container rather than leave it curbside. Apparently, PODS requires that a permit be obtained for this, which they didn't mention. I would have been glad to arrange for this had the driver arrived at the scheduled time, between 8 and 11am, which he did not. Thus, at 4:15pm on a Friday, I was already 15 minutes too late to get to my town's municipal building. Customer service was apparently powerless to help me, and wasn't remotely apologetic or concerned. They re-allocated my container and canceled my order without telling me. I spent much of Saturday morning on the phone with a string of unapologetic customer service reps who told me the soonest they could arrange another delivery was Thursday. At this point I utterly lack confidence in PODS to do their job, so I've arranged for storage space and a moving truck from a helpful, local, inexpensive company.

Thanks, PODS, for making our move, which is never easy, that much more stressful!

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• bad experience
• RE CONTAINERS
• Use Caution
• double dipping
• Pods complaints
• Pods Probably Not Recommend
• Customer Service - BAD
• PODS misinformed me
• Stay Away from PODS!!!!
• Damage Claim
• Damages Claim
• PODS DAMAGES
• Terrible Service
• Worst Customer Service Anywhere
• If your looking for great customer service, don't work with PODS
• Cheat!

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• hidden rules
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• Broken promise
• PODS doesn't honor delivery schedule
• Broken promise
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• Lost POD
• Pods Are Good
• Crazy Prices!
• PODS

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