American Airlines, Inc. Complaint

Cancelled Flight - Flight

Reviewed by tamar65
Please Improve

My husband & are transferred planes in Miami on Father's Day. After a two hour delay, we were informed that the plane "shrunk" and our boarding passes were cancelled.

We rented a car and drove 6 hrs. home. I then asked for a refund for the plane flight, rental car, and gas. I was told because my husband was visibly upset that their policy indicates he would not be eligible for a refund. (He asked for a supervisor and it upset the counter guy who actually cursed at my husband.)

I then said I would like a refund for my ticket, rental car, and gas as I had to get home anyway. It was denied.

Tim Rhodes said we were denied boarding for "behavior" problems. My husband did not ask for a supervisor until after we were denied boarding.

I am insulted that American Airlines is blaming us for their mistake.

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DetailsReview Rating: 1 out of 5
Reviewed By: tamar65
Company: American Airlines, Inc.
Product: Flight
Date Added: 9 months ago

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American Airlines, Inc. Complaint

Cancelled Flight - Flight