Sears Parts Direct Complaint

Cancellation Policy - 8192535 Vacuum Part

MNPeter's Picture Reviewed by MNPeter
Complaint 		 +1

Cancellation policy not visible during the on line order process. I ordered and wanted to cancel only 2 hours after placing the order. I found out that no changes or cancellations were permitted. The cancellation policy was only displayed AFTER you pay. They put a link on the confirmation titled “How do I cancel my order”. When you follow the link it states that you can’t cancel.

I’ve never come across an on line retailer that had a no cancellation policy. Now I have to pay for the shipping to my home and pay for it to return and wait for my refund.

Terrible policy….do they realize that we’re buying parts for some appliance that cost hundreds of dollars and that when it comes time to make that purchase decision again to buy new, Sears won’t be getting the business.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Sears Parts Direct Reviews and Complaints More Sears Parts Direct reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


imacgyver says: (4 months ago)
 0
Same here - tried to cancel my order only a day later, found out they can only cancel orders that have been put on back order status. On top of that, one of the parts I ordered is non returnable. I filed a complaint with the BBB. Who else can I complain to?

cro158091614501 says: (8 months ago)
 0
stop playing with me for i get the f.b.i. in this think you

cro158091614501 says: (8 months ago)
 0
i want to cancel my purchase

cro158091614501 says: (8 months ago)
 0
i want to cancell the card think you

allgurl009 says: (10 months ago)
 0
i want to cancel my purchase




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 3x8 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Sears Parts Direct reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team