American Express Bus Svc Complaint

CUSTOMER SERVICE IS HORRIBLE

Reviewed by tiretex
Complaint

THERE HAS BEEN A HOLD PLACED ON A RECENT PAYMENT WE MADE DUE TO THE FACT THAT WE HAD A RETURNED PAYMENT IN THE PREVIOUS MONTH. IN AN ATTEMPT TO FIGURE THIS PROBLEM OUT THE FIRST REP. (WHO WAS AWESOME) I SPOKE WITH TRANSFERED ME TO THE RETURNED CHECK DEPT. WHERE I SPOKE WITH A REP. BY THE NAME OF AMY TALAVERA (WHO WAS EXTREMELY RUDE). SHE FINALLY TOLD ME I COULD FAX OVER A LETTER FROM OUR BANK ON BANK LETTER HEAD SIGNED BY AN OFFICER OF THE BANK STATING THE FUNDS HAD CLEARED THE BANK. THEN THE 8 DAY HOLD WOULD BE REDUCED TO A 48 HOUR HOLD. AMEX HAS RECIEVED THE LETTER WITH EVERYTHING THEY REQUESTED ON IT. HOWEVER, NOW WHEN I ASK TO BE TRANSFERED TO THE RETURN CHECK DEPT. NO ONE WILL TRANSFER ME. THEY TELL ME THAT THERE WILL STILL BE AN 8 DAY HOLD. I HAVE SPOKE WITH 4 DIFFERENT REP. ALL OF WHICH HAVE BEEN EXTREMELY RUDE. THE REP. I AM ON THE PHONE WITH NOW IS CORDIAL BUT WILL NOT TRANSFER ME TO THE RETURN CHECK DEPT. SHE SAID SHE SPOKE WITH A SUPERVISOR AND THEY SAID THE HOLD WILL NOT BE REDUCED. I ASKED HER WHY DID I HAVE TO GO THROUGH THE TROUBLE OF SENDING A LETTER FROM THE BANK IN THE FIRST PLACE. SHE SAID SHE DID NOT KNOW. I THEN ASKED HER IF I COULD SPEAK WITH A SUPERVISOR SHE SAID SHE WOULD SEE IF ONE IS AVAILABLE. DIDN'T SHE JUST SAY SHE SPOKE WITH ONE.

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