Citibank Complaint

CITIBANK - Debit Card

Reviewed by azha1277
Complaint

I had settled my CITIBANK Credit Card **14 in the year 2006 and closed the account. In 2009 Feb, I refinanced home loan with one of the local bank. They told me, my record appear at one of those system called CTOS. So I called Citibank, they issued me a released letter and promised the changes reflected in the following month of Credit Bureau Report. Today, August 12th, when processing a new home loan with another local bank, the told me same thing appear in the BRIS Information System.

I call Citibank, they told it was cleared in April 2009. She (named Zura) asked me whether I was sure it was with Citibank? I said yes, that was what the bank told me. I asked them to issue me another letter stated the date they cleared the system. But she refused, it was not in their procedure. I call Bank Negara, they told me, Bank Negara only monitor CCRIS, not CTOS neither BRIS. They give me BRIS contact number, I called. Yes, it was in their system. I used to faxes Citibank's Feb 09 released letter. I was doing bank's job to save my credit credibility because citibank don't bother at all. When in marketing, YES anything is YES YES YES...

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DetailsReview Rating: 1 out of 5
Reviewed By: azha1277
Company: Citibank
Product: Debit Card
Date Added: 3 months ago

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Citibank Complaint