mercantila.com Complaint

Buyer Beware of Thieves! - Pulaskio Curio Cabinet

rapunzeldmb579's Picture Reviewed by rapunzeldmb579
Complaint 		 0

There are not enough words in the English language (or any language for that matter) to decribe how horrible Mercantila is. My total order was over $2000.00 and was purchased in late November. My order arrived in separate pieces on December 28th. One of my curios arrived damaged and to date I have logged over 63 emails (that's one per day) and over 100 hours on the phone (just on hold!) I have received ONE, and only one, reply email - which did nothing to help me, and have NEVER, not ONCE, spoken to a real person. I have been transferred into full voicemail boxes, hung up on, and been on hold listening to elevator music until the battery in my cordless phone died. I still have a broken curio in my dining room, and the charges are currently being disputed with my credit card company. Mercantila has caused me more stress than I ever thought was possible, and I am out over $2000.00. I wish I would have done more research before clicking the "confirm order" button. Buyer beware!!

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mercantilablows says: (10 months ago)
 0
Don't worry, your credit card company will give you a refund (assuming you charged it). I totally understand your frustration -- your experience is pretty much the same as mine. Once you get your credit card issuer to refund your money, the question becomes: can I legally haul this piece of crap cabinet to Goodwill, or do I have to return it to Mercantila? I would try calling the manufacturer or shipping company directly, to see if they will take the item back. Others have had luck that way. Trying to get help from Mercantila is pointless and will literally drive you crazy.




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