Sleep Doctor Mattress Complaint
Buyer Beware--Sleep Doctor Mattress provides horrible customer service and doesn't live up to promises - King sized mattress
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Reviewed by losingsleep Please Improve |
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Update: This review has been resolved. See new review.
My husband and I purchased a King sized mattress (manufacturer: International Bedding Co., Model #: HER 2000 F) from the Muskegon (MI) Sleep Doctor on 8/11/07. We did not purchase a box spring since we have a... More...
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Another update for everyone--
Phil *****, the co-owner of Sleep Doctor Mattress, contacted me personally by phone. Phil apologized several times for everything that my husband and I have gone through with the purchase of our mattress. Phil and his brother, Roger, ended up refunding the delivery fee that Eric charged us. Phil and Roger also ended up sending us a $75 gift card to Red Lobster. I told Phil that the refund and the gift card were nice, but what meant the most to me was having him personally contact me and apologize. My viewpoint on Sleep Doctor has drastically changed. I still wouldn't deal with Eric, but I now feel that the company itself stands up to its advertising.
Phil *****, the co-owner of Sleep Doctor Mattress, contacted me personally by phone. Phil apologized several times for everything that my husband and I have gone through with the purchase of our mattress. Phil and his brother, Roger, ended up refunding the delivery fee that Eric charged us. Phil and Roger also ended up sending us a $75 gift card to Red Lobster. I told Phil that the refund and the gift card were nice, but what meant the most to me was having him personally contact me and apologize. My viewpoint on Sleep Doctor has drastically changed. I still wouldn't deal with Eric, but I now feel that the company itself stands up to its advertising.
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When I looked at the origonal price you paid for a KING mattress ($599.00), my own shopping experience tells me that King sets are usually $400 to $500 more than Queen sets, whereas the Box is only $199 of the set. Most quality King Sets will cost well over $1,199.00 ! Everybody knows that you get what you pay for, and if you buy a cheap pair of shoes, your feet will suffer.
I hope you've learned to do some research first, and not just at your "budget centers" like Manards for Mattress's, and stop complaining to companies over your own minds restrictions to what you can pay in relation to getting something comfortable.
You wanted the extra King size, paid only $599, and you whinned all the way to the top when you found out that you had champaine taste on a beer budget.
If you want to buy something at cost, start a business. Otherwise, realalize that other people have ...and are simply trying to earn a living here in Michigan.