Burger King Complaint

Burger King - Store #11850 5141...

Reviewed by mykenyce
Complaint

Burger King - Store #11850
5141 Sunrise Highway
Bohemia, NY 11716

While I like Burger King in general, I have a complaint about the store located in Bohemia, Long Island (NY), right off Sunrise Highway. First, it was cold in the store. It was cold outside and I expected to be able to eat inside in warmth. It was probably warm for the food preparers but not for customers. As a matter of fact, I waited a few minutes to be waited on as the manager was on the phone but was looking at me and finally asked a worker to come to the register. But I am not going to complain about that.

Secondly, I asked for a cup of their "turbo" coffee which they had advertised. The cashier did not know what I was talking about. He said he would ask the manager, but she was on the phone. But he was intrigued by the concept of stronger-than-usual coffee and asked me if it was like the coffee you get at a gas station.

The worst part of this is that Burger King, unlike many other franchised restaurants, does not give you the ability to submit a complaint or feedback on-line. You have to either write a letter to the corporate office (who has time) or contact the store directly (OK, but defeating the purpose of making corporate aware of franchisees that do not properly run the business).

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