Sears, Roebuck and Company (Sears.com) Complaint

Broken Washer - Kenmore Washer

doubleid's Picture Reviewed by doubleid
Please Improve 		0  

My (Kenmore) Fridgidaire just was informed started to shake rattle and roll only 3+ yrs. old and when the repairman showed late, I explained the problem and he began to write the estimate. After running the machine for approx. 3 seconds, he finished the quote and asked if I was "sitting down", why I asked, well because he whammy'd me with a quote of $894.00 Are you kidding me the unit only cost $600 new. Well after he put a hole in my dryer hose when I already had the unit pulled out for him, he took my $75 and ran off to another call.
Sears store in town has been absolutely no help, just trying to sell me a new unit. At $200 a year I can go elsewhere. This was a common, bearing problem that Sears is well aware of, this is a stackable unit and I was told to purchase the rack that was detachable, I guess Sears knew I would need to junk one alot quicker than I knew.
I will never purchase from Sears again, I am a barber and will tell every client this story, it will impact their business here in town.
R. Hughes


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