Sears, Roebuck and Company (Sears.com) Complaint

Box Springs No Mattress ! - Delivery Mattress Set

Reviewed by nanging
Complaint

On 6/24/08, I ordered a matterss set on line. It consisted of 2 box springs and a king mattress. The 2 box springs sets were required to fit the mattress.

It said instock for my zip code: 31210

I received automated calls almost daily confirming my delivery for the morning of 7/5/08.

I gave my bedroom mattress set to my kids, who live 100 miles away from here on 7/4/08, to take home with them.
This morning 7/5/08, the delivery truck showed up with my 2 box springs, but no mattress !

They are now saying it will not be available until 7/25 !

What am I suppose to sleep on ?

We were offered a $50 gift certificate, which we did not accept. It will not even pay for one night in a hotel or for the $74 dollar delivery charge !
Sears service never fails to dissapoint me. This is outrageous.

I need my mattress now ! (Simmons Beautyrest Coney II Firm King Item#

08222019000)

...and know one at Sears cares !!!!!

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DetailsReview Rating: 1 out of 5
Reviewed By: nanging
Company: Sears, Roebuck and Company (Sears.com)
Product: Delivery Mattress Set
Date Added: 1 year ago

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Sears, Roebuck and Company (Sears.com) Complaint