Valley RV Center Complaint

Bonnie Kemry I bought a new 5th...

Reviewed by BonnieKemry
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Bonnie Kemry
I bought a new 5th wheel trailer from Valley RV Center in McMinnville, OR. Unfortunately the unit was a "lemon". After numermous trips to have repairs done ie: water faucets connected wrong, most drawers falling off, water leaking from underneath while traveling, mice and flys were able to get into the unit because of poor construction. I also purchased an extended warranty for 1,600.00 which I find out will only cover appliances. I finally decided last fall to put the unit on consignment w/ Valley RV. Mike Mendenhall was the person that was very excited to have the unit on consignment. He stated that he was sure the unit would sell because there was a big need for used 5th wheels. And he just had a customer in the day before looking for exatly what I had. After the 3 month consignment was over (Jan. 29, 2007) I called and was told that I could leave it there and they could continue to try to sell it. Yesterday I received a call from Mike Mendenhall that if they were going to sell it that the price of $13,000. that would be my portion of the selling price would have to be lowered because it was a few months older, I am not sure what they were asking for the unit but was told they would make over 7,000.00 on the unit. Mike had called during the consignment period and said the dining room window was leaking and they could fix it for $300.00., that is to recaulk it.!!!! Because of an emergency in my family I was not able to hire someone else to fix the window which I had an estimate of $50.00. Then I received a call from Larry, another person in the financial department at Valley RV that it wouldn't cose me that much and they would repair it. When Mike Mendenhall called me yesterday he would charge me for the window (i expected that) but he also informed me that I would have to pay for the 2nd. time they tried to repair the leak in the wheel well, they had repaired it the year before when it was still under factory warranty and now he wants me to pay for the repair again. This unit is a 2004 Wilderness Advantage, I paid Valley RV $24,840.00 for the unit and 2 years later they said it was only worth the $13,000.00. This unit had only been used about 6 times, no smoking or pets and in excellent condition. Yesterday I called On Your Way RV sales in Rickreall and they said that the low blue is 13, 200. 00 and the high was a little over $17,000.00, they would consign it and pay me $15,000.00 sight unseen and even pick the unit up. So I am on my way this morning to pick up the title and make arrangements w/ On Your Way RV sales to pick it up. I am a 67 yr. old single woman and feel that Valley RV has really taken advantage of me, especially Mike Mendenhall, I don't know how he sleeps at night.

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