Bloomex Complaint

Bloomex attempts to make good on errors, yet fails again - gift baskets x 7

aaaa's Picture Reviewed by aaaa
Complaint 		 0

This is the 2nd chapter to my original review of Bloomex entitled "Purely Premium Basket." In short, the gourmet food basket I ordered for x-mas for my in-laws was not delivered for an entire week despite my receiving an e-mail saying it had been delivered successfully. It took me forever to get any help (hours spent on e-mails and phone). Finally, In frustration I sent an e-mail to Michelle (sp?) the head of public relations for bloomex. She was apologetic and helpful, although I was refused the refund I was seeking, she did give me a credit, but what really impressed me was her promise that the original basket I ordered would be promptly delivered to my in-laws.

It was delivered 5 days later, and was exactly as the same they had received in error. Instead of the 148.00 gourmet basket I'd ordered, once again, this basket contained a few chocolates, cookies and crackers...absolutely nothing resembling the 'gourmet cheeses' and such that were to be included in the basket I'd ordered.

Once again, I've been attempting contact with this company and once again they've been ignoring my e-mails.

It's quite clear that if this company runs out of product, they simply replace with whatever they see fit, hoping the recipient and sender won't communicate..I'm sure in many cases these scenarios play out completely unnoticed by sender, completely scamming them out of their money.

I can see this happening in error once..but twice?..This confirms my suspicion that Bloomex ran out of product and simply substituted with cheaper items, hoping no one would be the wiser.
I really thought that with michelle involved, this issue would be resolved..it appears that what bloomex has to say regarding customer service is one thing, but in practice what actually occurs is quite another.

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aaaa says: (8 months ago)
 0
Yes, it appears that when 'taking' orders, bloomex is very proficient..it's in fulfilling them that they seem to have such problems.

Lorna says: (8 months ago)
 0
The young woman who took my order was very friendly... I give her an A+

aaaa says: (10 months ago)
 0
Well..the basket arrived on time, but contained only a fraction of the items is was to hold...absolutely not 1 piece of cheese in the batch (supposed to contain a large variety of 'gourmet cheeses').
This basket held nothing but cookies and chocolates..If I had wanted a basket of these items I would have ordered it.
When I finally contacted bloomex to report, (again spending much time in doing so) I was told "Our production facility ran out of certain items and substituted". (This is after I had specifically asked if all listd items would be in the basket and was told they would be).

It appears that since December when I originally ordered a food basket from Bloomex, all the way to present, Bloomex has been 'out' of cheese and savory items...why would they continue to take orders for baskets that contain these items if they don't have them?..and then charge the customer for pick-up of wrong order when they complain? customers should be notified at time of ordering that a product is unavailable and be allowed to make their own decision as to whether or not they want to go ahead and place their order.

I'm being told Bloomex will pick up the basket at some point this week and refund my money minus the pick-up charge...When I asked why I should pay the charge for pick-up when it's due to an error on the part of bloomex, I was told 'it is company policy.'

This company is a disgrace. Once again, I can only imagine how often these 'cheap' baskets devoid of listed items are sent to recipients who simply don't relay the contents to sender..thereby the sender is paying for a much higher priced basket than what is actually received....Am I wrong or does this amount to fraud?

On a large scale, one can only imagine the customers who are scammed by this practice.

aaaa says: (10 months ago)
 0
Today I attempted to use my credit. I have an e-mail stating that all I have to do to activate this credit is to quote my order no. However, when I did this, Iwas told that there was no credit under this number and I must have a 'coupon code'. I spent 2 (more!) hours with this disaster of a company sending 2 e-mails, making 4 phone calls and engaging in one on-line chat before the situation was remedied.

My order is due to arrive at it's destination tomorrow...Imust say I have very little faith that it actually will..

This further difficulty is the precise reason I wanted a full refund rather than a credit..this company appears to be completely inept in all of it's functions.




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