Boingo Wireless Complaint

Billing practices - Boingo wirelsss

sbillet's Picture Reviewed by sbillet
Complaint 		 0

Boingo is a horrible service that exploits the ability of automatic credit card acceptance. I cancelled my service and two weeks later was billed a $7.95 fee. The shift supervisor confirmed the recorded conversation and agreed to the prior cancellation. Two weeks later my credit card shows another charge for $11.23, they claim it was for a usage before being cancelled but that is not accurate. This is not a question of the money, it is a dispute of the principle and unfair billing practice. BEWARE!

BOINGO billing service unscrupulous and I do not recommend anyone use it. With business practices such as these they will not be around in 5 years.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Boingo Wireless Reviews and Complaints More Boingo Wireless reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


exasper8d says: (2 months ago)
 0
Cancelling with Boingo requires patience, commitment and resourcefulness. That's terrible! I know they want to pull money out of a hat to sustain their business, but I was so exasperated.

Maybe they should charge $1/hr whenever a user hops on via their hot spots, but extorting money from unwilling and unsuspecting customers is a quick way to build badwill which is the kiss of death for a business.

simrob99 says: (3 months ago)
 0
I just got ripped off by Boingo. I signed up for a one day usage at Ohare airport for 9.95$ and they converted me to a 21.95$ monthly recurring. If you have NO other alternative, watch your credit card.

bugoff says: (6 months ago)
 0
I would like to say some people are so F###### DUMB when it comes to reading BOINGO is not ripping anybody off....if u take the time and read the terms and conditions you will be able to understand why you are being charged....and please stop calling CUSTOMER CARE...cursing at the REPS b/c you decided to agree to something without reading it 1st....dat sounds like a personal problem to me.....

Bellasdad says: (7 months ago)
 0
If you would read the TERM OF AGREEMENT it's all there. I use the service and love it. Great Customer service as well.

SeanHwa says: (12 months ago)
 0
I didn't realize my money gone without my permission until I received the bills

juflynn says: (12 months ago)
 0
This is amazing that a company can charge you for a service that you did not ask for. I agree to pay for two month service and after they charged you automaticaly without asking anything or sending at least a email to tell you.
I did use the service when I was travelling for work and paid with a credit card that I only used in Canada or the State and I leave in France, I almost never check this credit card ,no reason when I'm not travelling.
I was charge for 7 months like this at 22$ a month.




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 5x9 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Boingo Wireless reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team