Magic Jack Complaint

Big Fat NO

Reviewed by sicnarf
Complaint

Received a week ago and am returning today. First problem was loading on my computer. It just wouldn't come up. I contacted customer service (which by the way can ONLY be contacted via internet chat - no phone number) and was told to load the upgrade. I did that and finally was able to register the product, but still wouldn't come up after that. It would slow everything down on my computer and as soon as I unplugged it was back to normal. I even tried deleting many old programs I never use anymore, but that didn't help. Finally loaded quickly on my husband's laptop. Problem now is that computer has to be on all the time (which I could live with and knew ahead of time) but also that when trying to make calls it either doesn't register I'm using the phone at all or it freezes. Eventually if I keep trying I can make a call, however, then it cuts out so much I give up. If I don't give up, the person on the other end does. Plus it will freeze up while talking sometimes and I have to hang up. I end up using my cell phone anyways, so what's the point?

If they can at least get the problem fixed with the actual calls freezing or cutting out and have an actual customer service person I can call and speak with, I would probably try it again, but right now it isn't worth it. Luckily I signed up for 30 day free trial and am still within my timeframe. Of note, if you decide to try it, don't throw any of the stuff that comes with it away. You have to return in original wrapping and then also go to the website and get an RMA # to print out and send with it. Luckily I didn't throw a thing away, but I've read other reviews of people who didn't and were out of luck.

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Comments - Consumers and Companies Connect by Commenting

Mpster says: (9 months ago)

wtf would you need magic jack for if you have a cell? idiot

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