Sallie Mae Complaint

Beware: Dont get a loan with Sallie Mae - Student Loan

unbelievable's Picture Reviewed by unbelievable
Complaint 		 0

Very poor customer service. Customer services representatives are very rude and unprofessional. I have, on numerous occasions, been given incorrect or inaccurate information. There reps are unprofessional and their demeanor is nonchalant. One of the customer reps hung up in my face (Gregg- in the Career Training Loan Collection Department) after I questioned their practices, and when I called him back he proceeded to tell me that he didnt have time to argue with me. I am usually transferred to several departments and no one can seem to help me. I have contacted this company to set up payment arrangements, and either the rep does not have valuable information to offer or I am told that the past due balance must be paid in full before they can offer any assistance. Customer Service with this company is terrible. Gregg is the rep that hung the phone up on me and flat out told me to be sure to contact the Better Business Bureau when I mentioned that I would. On my last call, when requesting to speak with a supervisor, Lucas Boehm, I was put on hold and the rep came back to the phone and told me that her department did not handle those kind of issues and once again directed me to another department. The department i was directed to was just as unhelpful as she. These companies should be held responsible for services that are not up to par but they get away with it everyday.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Sallie Mae Reviews and Complaints More Sallie Mae reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 1+4 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Sallie Mae reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team