BestBuy Complaint

BestBuy customer service Quantity Limitations - customer service

Reviewed by ramblinrick
Complaint

I wanted to buy three HP Pavilion laptops for gifts. I was told I could not order three at the same tiime online because of quanity limits. I was told I would have to order them one at a time. Since I was ordering them as gifts I wanted them to arrive at the same time. Because I have a daily limit on my debit card I could not just walk into a store and buy them. I called my bank and ask them what to do. The bank told me to make sure the merchant would do a manual transaction. I called the local Best Buy (forty miles away) and they told me it would be no problem, they did it all the time. I had them hold the 3 laptops and drove there the next day. I called the bank and told them I was ready to make the purchase. He ask for the amount, I told him and he said no problem. He then asked me to put the sales clerk on the line so he could give her the approval code. I watched her write down the number. their system denied the transaction. The only explanation they had was by bank denied it. I asked how could that be? I was there, and the bank told me no problem with the transaction. I watched the girl write the approval code down. The best they could do was, "oh well, sorry, goodbye".
I called the bank and asked them if they indeed did deny the transaction? They were waiting for the transaction to show up, but told me no one ran the card. So, I decided to purchase them online one at a time. That meant they would arrive at different times, but it was the best I could do at the time. I managed to get one ordered. The next dday I ordered another. best Buy said everything was good. I then get an e mail saying it had been denied. I called Best Buy and tried to order over the phone. The lady said everything was fine. I get another e mail telling me it had been denied again. I call them back and they said my bank denied the transaction. I called the bank. They said they had no reason to deny the transaction. They also told me no one had even attempted a transaction on my card in two days. The next day I tried again and was shocked to find the purchase went through without a hitch. The next day i tried the third one. It was cancelled. I called in and ordered over the phone. "Sir, no problem,everything is fine here" That night at 11:30 pm I get an email stating the transaction had been cancelled. I called and the lady told me I could not purchase the third computer because of"quantity limitations" I tiold her the other had already been delivered. She said it did not matter. Then, she told me all I had to do to purchase 3 alike laptops was to go through Best Buy Business. NOW they tell me. It probably wouldn't be so bad if everyone over there told the same lies. They are worse than cable companies and cell phone companies. I put Best Buy in the same cess pool as Comp USA

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DetailsReview Rating: 1 out of 5
Reviewed By: ramblinrick
Company: BestBuy
Product: customer service
Date Added: 7 months ago

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BestBuy Complaint