BestBuy Complaint

BestBuy Consumer Relations - 42 inch flat screen

Liney's Picture Reviewed by Liney
Complaint 		 0

I purchased two 42" Insignia HD TV's (@880 each)and the board on one went out all most 1 year and 2 months later. Geek charge of $150.00 to inform us that we would be better off buying a new TV. Of course, we did not get extended warranty. Okay, store manager agreed to give us break and take $75 off new TV and stated he could absolutely not do any better. After reading some of these complaints, I didn't realize what a big deal the $75 was. Well, the new tv was on sale and I was sure I could negotiate a little better deal.....no way, no how. After endless phone calls with Consumer Relations and Insignia (Consumer Relations told me I needed to go directly to them since they made it) and hours of time they wouldn't budge.
I told them that was very poor customer service and they could come and get my new TV and credit my account.

Oh, since I picked up the TV I have to bring it back. Why, I couldn't even begin to presume that bringing it back would not be my responsibility. However, since I did get the extended warranty on the new one they will have to pro-rate the amount so I can be charged for that.

I don't have the box for the TV anymore...so I will have to be creative.

I am on a mission to make sure that we need to do a little better by standing by our products. At the very least, I can tell my experience and everyone can make their own choices. I choose not to do business with Best Buy.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More BestBuy Reviews and Complaints More BestBuy reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 5x7 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More BestBuy reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team