BestBuy Complaint

Best Buy customer service - Camera Dept Personal

logan000's Picture Reviewed by logan000
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I recently purchased a camera from BestBuy In The Woodlands Tx at which I had Very good customer service after I used the Camera I notice I had to Charge the battery too often for my satisfaction, so I decided to return the Camera and trade up for a better one
So I went into The Humble Texas store and spoke to the person at customer service later found out she was a manager. explained to her what I wanted to do she sent me the the Camera dept

and said she would let the Girl named Megan that I would be coming. I waited a total of 40 minutes for someone to acknowledge me and several other customer while Megan constantly walked the same customer to the same objects at least 3or 4 times. One lady ask if someone would unlock the case so she could get the camera she wanted and another gentleman ask someone who was walking by to unlock a case so he could get a lense he needed,so i went back to customer service to just get a refund and possible come back ,but all I was told was that I would have to pay a $15.00 restocking fee this is when I found out the manager is the one who sent me to Megan in the first place. I suggested that she should train her employees to acknowledge the customers waiting and most people would not mind waiting she said she was sorry, still charged me the $15.00 for restocking the camera I left the store , guest when you as as big as Best Buy you can treat your customers like you don't care . I am a manager myself , and I plan to use the bad example of customer service to my staff that loves to talk to thier customers about POOR customer service So who is the winner here?


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