wheelsnext.com Complaint

eos7903 says: (7 months ago)

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Be aware of wheelsnext II (second part)
The rims and the tires arrive on June 12, but they send the wrong rims in the wrong color.
My order was for a set of TENZO Type-M Version 2 Machined with Black and they send me a set of TENZO Type-M Version 1 Black.
Disappointed with this lake of care and disrespectful service I call Wheels next the same day. After hours on the phone I got to talk with Dayron Rubio (manager of something at Wheelsnext) who recognize their mistake and who gave me two possible solutions.

First: He told me that in Canadian cases like mine usually Fedex doesn’t pick up the merchandise at home. So that I should send the merchandise to them and they will reimburse me the shipping money and send me the right order this time.
Second: He proposes me to keep the wrong merchandise they send to me if I accept a “fantastic” deal from them. So he offers me the set of rims originally I order (Without tires, bolts, etc) for $340 dollars. He says I can sell easily here in Canada the first rims they send to me. I told him that I’m not a sales person and that I’ll lost money, because now I should pay for the mounting, balance and change of the tires mounted in the wrong rims plus time (Time = Money).

I proposed to Dyron Rubio that they can send me the right set (tires and rims) and when delivered by the Fedex guy this last can take the wrong set back to them which is a current practice or that I’ll send to them everything if they just reimburse me all my money. The suggestion was to choose one of his solutions. Feeling a little coerce by the situation and the solutions proposed I took the second option. Anyways I was afraid to send them the merchandise and due to their inefficiency lost everything. I was really tired to be losing my valuable time on the phone trying to talk to them. The same day they debit from my visa card $340.

I’ve posted the rims for sale but until now I haven’t gotten any answer. Today is June 24 and the new wheels (rims) are not here (they haven’t arrived!) neither a tracking number nor a shipping confirmation.

They just manage to: sell me a new set of rims, to make me accept the wrong merchandise they send to me, to become a wheels (rims) dealer, to waste my summer waiting for a summer set of tires and rims that probably will arrive when the summer is gone, to waste my time and to far spend more money than planed.

Dayron Rubio told me that for the rims to arrive it will take the same time it took the wrong set to arrive. I never understood if that will take another 5 weeks or just the week usually it takes after shipped. It has been more than a week (12 days) so I’m thinking that probably they will continuing abusing of me keeping me waiting another 4 weeks for the rims (wheels) to arrive.

Be really aware!

Wheelsnext says: (7 months ago)

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Sir,

I apologize for your frustration. Can you please send us your name, order number, and zip code so that we may review to see if your issue was resolved? In reference to the brokerage and duties, I assume that you are a Canadian customer. In that case you have to pay your government taxes and duties to import goods from the United States. Please reply to sales@wheelsnext.com with the subject line "Measuredup.com Consumer" and we will attend to your issue immediately. Thank you.