wheelsnext.com Complaint

Be aware !!!

Reviewed by eos7903
Please Improve

Be aware of WheelsNext!

Im very unsatisfied and upset with their service. I order a set of tires and rims a month ago (4 of May) and I still waiting for the tracking number. Ive been calling for two weeks now and the only answers I get are lies. Yesterday was the fourth time you promise call me back with information. Las week you said the same twice and the week before as well. Im tired!

I order the set of tires + rims on May 4th. I was billed the same day!

A couple of days after they call me to charge me the taxes. I ask if they were collecting the taxes in behalf of the Canadian Revenue Agency and you said yes, so I agree with the transaction. The bill to the visa card $ 1,670.00.

I call on May 19 trying to get the tracking number of my order and they don't have any tracking number for me but they promised to call me back once the order shipped.

The 20 of May it was the same history.

The 22 of May it was the same and they promised again! to call back.

The 23 of May they told me that it was a mistake with the color of one rim in the order.

The 26 they havent receive the Order.

The 29 they told me that one of the rims was broken so tehy haven't be able to ship the order yet.

I ask for a full reimbursement and tehy want me to pay 20% when tehy haven't done anything yet.

On June 3 I call again asking for the tracking number tehy don't have any for my order.

On June 5 I try again but tehy haven't sent anything so I ask you to cancel the transaction they denied. I ask for a copy of my bill and they send me one for $840.63 whit no taxes in it and with some labour and brokerage fees instead of the taxes tehy collected from me.

I don't know where those extra charges come from. Their web page doesnt mention any of those charges and specified that the Shipping, the Tire Mount, the Balancing and the Installation are for free.

I dont understand the way they are billing me. Whats going on there!

They dont want to let me talk with any manager or director in the company and tehy let me on hold at the phone for hours. They lied to me about the calls and about my order and they don't want to give me my money back unless I paid 20% for something they haven't done and is not my fault. They dont want to take any responsibility in this problem.

Be aware!

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eos7903 says: (5 months ago)

Be aware of wheelsnext II (second part)
The rims and the tires arrive on June 12, but they send the wrong rims in the wrong color.
My order was for a set of TENZO Type-M Version 2 Machined with Black and they send me a set of TENZO Type-M Version 1 Black.
Disappointed with this lake of care and disrespectful service I call Wheels next the same day. After hours on the phone I got to talk with Dayron Rubio (manager of something at Wheelsnext) who recognize their mistake and who gave me two possible solutions.

First: He told me that in Canadian cases like mine usually Fedex doesn’t pick up the merchandise at home. So that I should send the merchandise to them and they will reimburse me the shipping money and send me the right order this time.
Second: He proposes me to keep the wrong merchandise they send to me if I accept a “fantastic” deal from them. So he offers me the set of rims originally I order (Without tires, bolts, etc) for $340 dollars. He says I can sell easily here in Canada the first rims they send to me. I told him that I’m not a sales person and that I’ll lost money, because now I should pay for the mounting, balance and change of the tires mounted in the wrong rims plus time (Time = Money).

I proposed to Dyron Rubio that they can send me the right set (tires and rims) and when delivered by the Fedex guy this last can take the wrong set back to them which is a current practice or that I’ll send to them everything if they just reimburse me all my money. The suggestion was to choose one of his solutions. Feeling a little coerce by the situation and the solutions proposed I took the second option. Anyways I was afraid to send them the merchandise and due to their inefficiency lost everything. I was really tired to be losing my valuable time on the phone trying to talk to them. The same day they debit from my visa card $340.

I’ve posted the rims for sale but until now I haven’t gotten any answer. Today is June 24 and the new wheels (rims) are not here (they haven’t arrived!) neither a tracking number nor a shipping confirmation.

They just manage to: sell me a new set of rims, to make me accept the wrong merchandise they send to me, to become a wheels (rims) dealer, to waste my summer waiting for a summer set of tires and rims that probably will arrive when the summer is gone, to waste my time and to far spend more money than planed.

Dayron Rubio told me that for the rims to arrive it will take the same time it took the wrong set to arrive. I never understood if that will take another 5 weeks or just the week usually it takes after shipped. It has been more than a week (12 days) so I’m thinking that probably they will continuing abusing of me keeping me waiting another 4 weeks for the rims (wheels) to arrive.

Be really aware!

Wheelsnext says: (5 months ago)

Sir,

I apologize for your frustration. Can you please send us your name, order number, and zip code so that we may review to see if your issue was resolved? In reference to the brokerage and duties, I assume that you are a Canadian customer. In that case you have to pay your government taxes and duties to import goods from the United States. Please reply to sales@wheelsnext.com with the subject line "Measuredup.com Consumer" and we will attend to your issue immediately. Thank you.

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