Ulta Complaint

Bare Essentials - Bare Essentials

Reviewed by Unhappycustomer75
Complaint

I went to the Ulta store on Rainbow Avenue in Las Vegas, Nevada. I was interested in the Bare Essentials products. My sister used the product and raved about it. The store was very clean and attractive. I had made an appointment for a make-up consultation. My appointment was at 5:30 p.m., and the store closed at 6:00 p.m. A pretty slim blonde was at the Bare Essentials counter. When I approached the counter, all of the sudden the pretty blonde looked at me and decided I was not worth her time and passed me off to another woman. This associate was very nice, but I noticed the make-up she was wearing was uneven and not very pleasant. I sat in the chair with excitement. I knew the make-up was a little expensive for me, but it might be worth it. Since the store was closing the associate rushed. I expressed my desire to watch her put the make-up on me, so I would know exactly how to apply it. She replied that the mirror I was holding got in the way and that she would just have to explain it. When she was done, I looked like a clown. I laughed at first and then I cried. I ended up buying the product, which I love. Through trial and error I think I have figured it out, with no help from Ulta!!!!!! Anyway, out of embarrassment, I never reported the incident. I will still shop at Ulta, but I try to avoid the Sales Associates!

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Unhappycustomer75 says: (3 months ago)

I understand that Ulta does not have professional makeup artists. I think it is a shame the sales associates do not get paid well, but you are missing my point. The Ulta store should not be able to make an appointment for a Bare Minerals makeup application session, if the associates don't know how to apply the product. This message is geared toward management, not the associates. The associates are always very friendly.

hatesherjob85 says: (3 months ago)

I work for Ulta and crazy4glam is dead on. The retail associate that apply make-up have never had any professional training and do ususally (if they're lucky) only get around 4 - 8 hours a week at about $7 dollars an hour. Its obvious more money goes into product rather than people.

crazy4glam says: (4 months ago)

Ulta does not hire makeup artists. They hire minimum wage, part time sales clerks. If you want a makeup artist, go to a more professionally run organization. Ulta is great for picking up a quick product or two. Your complaint should be that Ulta doesn't offer a high enough caliber sales associate (which they'd have to be willing to pay for.) NOT that you weren't treated well. The poor kid ia probably only given 6 hours of work per week. What do you expect from her for $7 per hour?

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3 Comments

DetailsReview Rating: 1 out of 5
Reviewed By: Unhappycustomer75
Company: Ulta
Product: Bare Essentials
Company Location:
Las Vegas, Nevada 
Date Added: 4 months ago

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Ulta Complaint