Bank of America Complaint

Star says: (2 weeks ago)

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I have a home loan with Countrywide, who have now been acquired by Bank of America. I had to call Bank of America for TWO continuious days before someone helped me. All I needed was a simple answer to a question that I had about my home loan insurance. They kept transfering me to areas that couldn't help me, and they repeatedly gave me the wrong phone numbers to the area that I needed my question answered. I have never in my lifetime seen service as awful as theirs. (and I have seen some bad service.) I don't know how that they stay in business with such awful Customer Service. They require you to make your payment every month on time, but if you need their service, you will get nothing but the run around. If anybody is looking to get a home loan, I will advise you not to go through Bank of America. You will be sorry!

armcal29 says: (2 weeks ago)

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And I thought it was just me!, started in April, low and behold it is cancelled in Oct, and nobody returns calls or emails, not even the supposed supervisors, just a bunch of chicken shits, class action suit? count me in.

BofASucks says: (3 weeks ago)

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Watch out they will suddenly cancel your loan. I waited for 6 months then mailed them my Q3 financial statements on October 23rd, their loan cancellation letter crossed in the mail. They won't return my calls, this will get ugly I am not going away.

PhilliesFan says: (1 month ago)

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Same here. Started my refinance process in April. I was told since I already had my original mortgage with Countrywide, now Bank of America, I would be on their fast track to refinance. What a joke! It is now October. I can't tell you how many times I had to re-submit the same paper work over and over again. In July, I was contacted and told a notary would be sent to my house to sign the papers. That was the last I heard from them. Now, I am being asked to re-submit, pay stubs, declaration of insurance, which I have sent three times, social security award letter for my disabled son, and bank checking account statements. The reason, it has taken so long, they have to redo the paperwork. This whole thing is absurd. I am beginning to think this whole process is a scam.

They are treating the hard working mman that pays his or her bills like liers and cheats, when it is them, the big banks and insurance companies that cheated and lied our country into devistation. We the tax payers bailing them out...again, what a joke.

adnil says: (2 months ago)

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I got the same run around as all of you. Started the refi from hell in May and when I didn't close in August I went to the local BofA with all my emails and all of your emails and asked for help. I just closed 9/16/09 with the help of the branch manager. Go to as many branches as necessary to get help from the bank that advertises "Bank of America the Bank you can trust" Good Luck!!!

lividinfl says: (3 months ago)

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BOA SUCKS! My wife filed Chap 7 (I didn't) so they canceled my online access to my mortgage payment. They said "it's policy" when someone in a home they finance files bankruptcy, even though it may not be the person paying the mortgage. Then they charged me $15 for a bank statement I requested. And I can't move my loan because I'm underwater.

gchiapp135 says: (4 months ago)

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Bank of America is a horrible institution that should just be shut down. My refi was canceled without notification from BofA. The way I found out was a refund appeared on my account of the "non-refundable" $400 I paid when I started the refi process in March 2009. After months of not hearing from anyone...they canceled my refi. They simply let my rate expire without any care. Hell, they weren't affected. No one called back when I left voice mail messages. Not even a Branch Manager had the courtesy to call back. They took all of my personal information, lead me on to believe I would be able to save money, and left me high and dry. No one can find my refi paperwork. After speaking with about 14 different and EXTREMELY RUDE people (one person was so nice...he informed me that Arizona and Texas are two different states and that there is this thing called the Internet and I can do my own research and look up rates there) I was told "just call up another Sales Person and start the process again." Did I mention that my information / paperwork floated around 6 different branches and 2 different states? Oh...and because of BofA's super secure banking system no one has access to my refi status. No one could tell me where any of my personal information went because they don't have access to canceled files. So I am left with my personal information roaming around BofA and a refi that was canceled without my notice after 120 days. Will Obama listen? This is just ridiculous!!!

MelissaMz1975 says: (4 months ago)

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I have been a Bank of america costomer for two years. They have stop military checking accounts.The are switching them to basic checking. This would be fine except they keep losing our pay checks and returing online payments.They do not forget to charge us overdraft fees.They do apoligize for the mistakes . To day I recived a check from Toyota issued by Bank of america to me and when I went to cash it beacuse Bank of america was the issuing bank a very rude teller Gloria on Southwest Dr in Abilene TX said that I had to cash it on my account.Lets not forget they still have not found all of pay that was direct deposit Friday! Do your self a favor just dont.Luck for me Bank of America is not the only bank in Abilene. I drove down the road to First Financal Bank and open a new account.By the way first finacncal was one of a very few banks to report profits this year and the customer service was wonderful

efunny27 says: (4 months ago)

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Has anybody resolved their refinancing. I am going through the same process and was charged $400 in May. I am looking for the name of BOA official to write a complaint. Has anybody taken any steps to bring this to regulatory attention.

ScottS says: (4 months ago)

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Chalk up another customer that has been waiting WAY longer than the 45 days they promised. I started the refi process on April 15th, they promised a close by May 28th. This is July 17th and still "another 3 weeks" They were quick to take the money.. but, unless they have 4 people processing loans there is NO EXCUSE! I was a countrywide customer until BOFA bought them out... I have No idea what to do now. The rates are back up.. and its pointless to go with another company..

ToniMarie says: (4 months ago)

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I agree one hundred percent, I am two months into my refi and no one returns my calls, now they tell me it is going to be another 45 days, maybe if I am lucky, and I PAID them 400 dollars to process this, they said if I cancel I can't get my money back. I am writing to Obama.

citylife says: (5 months ago)

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I ALSO STARTED MY REFINANCE PROCESS MID-FEB, STILL HAVE NOT CLOSED. IT IS NOW ALMOST JULY.

they are a bunch of dispicable crooks. If anyone is interested in starting a class action suit and is experiencing the same thing I am, please reply to this site- this is fraud! Signed Citylife

shejosjerada says: (6 months ago)

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We started the paperwork in Jan 2009 and it is June 2009 and still have not completed ther refinancing. I talk or email twice a week and the same thing. Almost done just the underwriters have to complete the rest of the paperwork. Well I have done this twice before and never has it taken more than 1 month. This company or is it the idoit I am dealing with sucks.

robinettec says: (6 months ago)

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My 89-year-old mother-in-law banked at LaSalle Bank for years. When Band of America bought out La Salle Bank. In December 2008 they sent her a letter advising they were revamping her mortgage payments from monthly to twice a month, and that nothing was need on her part since she was having her mortgage taken out automatically from her bank account.

Late last month she called me saying that when she checked her statement she didn’t see any of withdrawals for he mortgage payments. My husband took her to the bank to find why, and the only thing they told him was that the mortgage was being paid and her account was up to date. That next week, I did some investigating on my own, and found out the Bank of America was taking her payments from someone else account, the clerk gave me the company name and account number that was being debited. I called the company to confirm and the amounts matched what should have been debited from her account. I advised the other person's bank they needed to stop having that taken out and advise for them to their customer what happened. I then called bank of America to discuss what would be needed to sure up my mother-in-laws account and to make sure this would not reflect badly on her credit. I also advised them she should not be punished for the bank's error. I spoke to a very rude supervisor name Wanda F., who told me that my mother-in-law must pay all funds from December. When I explained that she could not pay that amount, Ms. F. started quoted in policy and would not accept anything I said. After about a 1-hour discussion, with Ms. Fairley I asked to speak with her supervisor. After waiting for about 20 minutes I spoke to Vince who stated in even a more rude fashion how it was not the banks fault they payments were being incorrectly applied, but my mother-in-laws fault for not finding the error earlier. As I stated my mother-in-law is 89 years old. She does not always check her bank statements, she just happened to check it late April.

If I had not looked into this myself, this could have gone on for months.

My mother-in-law has always paid her debits and is not looking for a handout, but I feel that the bank should not request back pay from her and to make sure they pay back the account of the other person who they wrongly debited.

I need to know if anyone can help me with this situation.

Sincerely,
Robinette Ciolino

fedupwboa says: (7 months ago)

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You will be lucky if you ever get to sign the paper work. Our refinancing process started on 1/5/09. They keep asking for more documentation, which we have provided but when you call to ask a question or seek status of the refinancing, they never call you back. We have given them till the end of this week (5/8/09) and then we are seeking to move the loan to another bank!