direct tv Complaint

Bald Faced Liars - Fraud/ Bait and Switch

maddcat41's Picture Reviewed by maddcat41
Complaint 		 0

After receiving an offer for Direct TV I called them and asked about their service. I asked the rep no less then 3 times what my total monthly bill would be. I really stressed the TOTAL amount. She told me it would be $44.99. I agreed to the service. I asked what day of the month the autopay would come out of my checking account, she said she did not know but I would never be charged until I got my monthly statement. Well low and behold I checked my bank account and they had charged me $70 something dollars and I had not received my first statement. I called them and canceled my service and explained to them that was not the agreed upon amount. The rep I talked to was extremely rude and told me I should have known I had to pay a monthly receiver rental fee as everyone charges this, (everyone does NOT charge this, DishNetwork does not). I told her that fee was never mentioned when I ordered the service. When I did get the statement there it was and also the programming charge was more then they stated it would be also. I sent the equipment back just like they asked. Then they tried to take $302 out of my checking account without my knowledge. Luckily I had closed that account before they could get their greedy hands on it. I paid them in full, actually was overcharged for the 1 month of service I had with them. Now they have turned me into collections and are harrassing me on a daily basis. The DirectTV company is absolutely the worst company I've ever had the misfortune to deal with. How do they get away with this? Also when I went back thru the paperwork the installer left with me, no copy of a contract of any kind was there. This company is the most underhanded, shady, dishonest and greedy of any I have ever come across. Again, this is America, how do they get away with this????

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Karenr says: (9 months ago)
 0
I empathize...I lived a nightmare for 24 hours...they sold me a package that was fraudulent. When I called to avail of the discounts/rebates I was told I did not QUALIFY!! The installation team were handy men who offered to do my flooring for me!! I called the Presidents office and Benjamin told me that HE WAS THE TOP AND END OF THE LINE for complaints and that there was nothing and no one I could go to above him...I explained that his reps had LIED to me...did not work. I cancelled my connection immediately...but am stuck with costs and three huge holes in the wall...DON'T DO BUSINESS WITH DIRECT TV!!!




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