Discovery Channel Shopping Complaint

Bad service-Product misrepresentation - Fashion Design Studio

chas's Picture Reviewed by chas
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Shopping with this company was a nightmare for me. I ordered an item for my grand daughter. It was called Fashion Design Studio. It said it was for 6+ years old. She will be 6 soon. When I got it I noticed on the box that it was for 9+ yrs old. I called Customer Service and, being that it was misrepresented, I asked that it be picked up from me. The operator said they would do that. I gave it a few days and they never did pick it up. When I called again I found out that they never put this into their computor. I was annoyed. Asked again to have it picked up and was told that someone would call me. Never did. Called again and asked for the Supervisor and they gave me some story. They said I would get a call-never did.
I would never ever buy from them again and would pass on this advise to anyone who asks me. Their customer service is terrible and they treat people in a disgusting manner. I was very surprised to see a company like this to treat customers this way. I ended up mailing it back myself and it cost me $12 postage. I have yet to see what they are going to do.
Charles


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