Ny & Co Complaint

Reviewed by kristie778 Complaint

0

I bought several items from NY & Co , and tried to return an item, and they had changed their policy to a 60 day policy - there was no sign in the store or any warning of this change, that I am aware of. It had been probably a few days over 60 days, but other retail stores typically give you 90 days to return items. They also had a little bit of an attitude about it.

I think the reason for the short return time is because of the low quality of the clothing - I realized after wearing one of the blouses that I bought from NY & Co that it was cheaply made and even had a stain on it (straight out of the bag I purchased it in), so it may not even last 90 days! I wrote a letter to customer service, and they did write me back, which I commend them for. But they did not budge on the policy. I will not be shopping there any more.

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