Avis Rental Car Complaint

Bad rates, horrible customer service - rental services

chinakat72's Picture Reviewed by chinakat72
Complaint 		 0

I had to rent a car in a hurry for a one-way rental in a small town. I had no internet so I had to call the reservations center. I got a rate of $117.00, which I thought was high but assumed it was because it was a one-way rental. Once I got to my destination I found I needed the car for 2 more days. When I called to extend the reservation I was told the rate would be the same, $117 a day! I got online and found the exact same car for $30 on Avis' website! The reservation agent's excuse for charging 4 times that rate for my extension? Rates are subject to change.

I asked for a supervisor and he hung up oon me. I called back and got a supervisor. She said there was nothing she could do and transferred me to someone else. That person was curt and had a horrible attitude from the start. This is a supervisors superevisor? She accused me of trying to change my original rental rate, which I was not. I explained that I simply wanted a more reasonable rate, something closer to what I could get at any other rental company AND at their website. She suggested that I return the car and then book a separate reservation because there was no way to change the rate on an extention. I told her it was a horrible business practice and that if I drove all the way to the airport to return the car I sure wasn't going to re-rent from them! Her response was "I can't help you anymore". What's their motto? We try Harder? Whatever. I will never rent from them again. There are too many other companies that deserve my business.

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