Avis Rental Car Complaint

Bad experience - car rental

sophhim's Picture Reviewed by sophhim
Complaint 		 0

My first time experience with Avis turned out to be a very AWFUL experience. I will not have any future business with this company ever again ! :(

When I went to the customer service to pick up the key at the Orlando airport. The customer service Representative names PATRICIA clearly told me that "Avis has the promotion today and when I return the car back, I do not need to fill up the tank." She asked me to sign the contract to acknowledge.

When I returned the rental car at Avis garage, the person who took care of the return car, charged me $29 for the gas. I told him that I was told not to fill up the tank, since I had the promotion.

He said to me "They always said that to customers and I'm not the only customer who had this type of problem" He suggested me to go talk to the manager.

The manager will not listen to me as the customer who tried to explain that I was cheat by an employee who name PATRICIA. On the hand, he told me in an unpleasant tone "if I want to avoid the $29 charges, I can either paid $7.99 a gal instead...."

If you thinking about getting a rental car at Orlando airport, I will not recommend this company since employee doesn't tell the truth and manager will not care the customers filling.... BAD EXPERIENCE !!!!

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