Virgin Mobile Complaint

Bad customer service

neverAgain2008's Picture Reviewed by neverAgain2008
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My two month old Marbl phone would not hold a charge. So i called virgin mobile. They sent a new one in a day or so. Great I thought right? Not.

This phone had the same issue. Wont' hold a charge...

So I emailed Virgin mobile... 4 times, 3 phone calls... I'm getting promises and the run around... two people said the 2nd phone is on the way. Well it never happened. I think they have no intention of sending one for some reason Unknown to me. ?

The emails are vague.... scripted "sorry for this problem please give us a call to resolve it"...

problem is, they are not solving the issue... and getting a live advisor on the line (real person) is not easy.

This phone is two months old, Under warranty.... And they seem to be ignoring that fact.

I would avoid virgin mobile.... not worth the hassle, customer service sucks.

The Marbl is only a $15 phone, but thats not the point... it's under warranty and I should be given another one. But it never happened. Screw You virgin mobile!



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