Virgin Mobile Complaint

Bad customer service - pay as you go

neverAgain2008's Picture Reviewed by neverAgain2008
Complaint 		 0

My two month old Marbl phone would not hold a charge. So i called virgin mobile . They sent a new one in a day or so. Great I thought right? Not.

This phone had the same issue. Wont' hold a charge...

So I emailed Virgin mobile... 4 times, 3 phone calls... I'm getting promises and the run around... two people said the 2nd phone is on the way. Well it never happened. I think they have no intention of sending one for some reason Unknown to me. ?

The emails are vague.... scripted "sorry for this problem please give us a call to resolve it"...

problem is, they are not solving the issue... and getting a live advisor on the line (real person) is not easy.

This phone is two months old, Under warranty.... And they seem to be ignoring that fact.

I would avoid virgin mobile.... not worth the hassle, customer service sucks.

The Marbl is only a $15 phone, but thats not the point... it's under warranty and I should be given another one. But it never happened. Screw You virgin mobile!

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Virgin Mobile Reviews and Complaints More Virgin Mobile reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


botdog says: (6 months ago)
 0
Customer service is the worst in the world. Calling it customer service is a contradiction in terms.




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 6+1 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Virgin Mobile reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team