Ulta Complaint

Bad Customer Service

paulahuck's Picture Reviewed by paulahuck
Please Improve 		0  

I just got back from the Ulta store in Columbus, Ga and I am not sure I will go back. Being a new customer and not really knowing much about the Bare Mineral line of make up I went there thinking I could get good advice as well as a make over in the product. All they did was put on/ show me how to put on the powder foundations. As she was putting the product up, she stated that because I am freckley and my chest and face are darker than my neck I would have a line if I did not put product on my neck. She did NOT do this for me. She let me walk out of the store with a VERY noticable line at my jaw, white spots on my face where she did not take time to blend into my entire face and white circles around my eye area. I may have been eclined to spend more than I did had I not got the impression that she could not be bothered with giving me a full Bare Mineral product line demonstration. (as it is I spent over $100.00)


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cjsmith331 says: (2 months ago)
0  
Being apart of the this industry for 30 years, it still upsets me to hear of such bad service. There was clearly a lack of passion and work ethic. I was taught "you accept a job, do right and do it right the first time. I would have seen this as a challenge and would have felt satisfied in finding an answer to this customers problem.CJ


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