Stonebridge Life Insurance Complaint

Bad Business Practices by Stonebridge Life Insurance Company - Accidental Death Policy

gtoe305's Picture Reviewed by gtoe305
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I want to let others know about bad business practices by Stonebridge Life Insurance Company.

They fool the elderly about responsive service, but when it comes to paying what is rightfully owed, they drag their feet and in my case do not pay accidental death benefits. I lost my husband almost a year ago as a result of complications from an accidental fall three months later. After months of reviews, expensive documents, mail and emotional stress, Stonebridge rejected my claim because they did not see a direct cause between his fall and his death.

Stonebridge did everything they could to delay and not pay what was clearly seen by others as owed to me. I am on a fixed income and what little I was to receive would have gone to pay for his burial and my own cancer medication.

Fortunately for me, I had a second policy with AAA Insurance and they did not see any issue and quickly paid me. I paid Stonebridge premiums for many years and all I ask is that they live up to their promise.

I recommend no one purchase policies from Stonebridge Life Insurance Company and instead look to AAA as a much better company to deal with.

Kelley


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Comments - Consumers and Companies Connect by Commenting


mlemm1 says: (1 month ago)
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At Stonebridge Life Insurance Company nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number, or certificate number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail at 2700 West Plano Parkway, Plano TX 75075.


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