Stonebridge Life Insurance Complaint

Bad Business Practices by Stonebridge Life Insurance Company - Accidental Death Policy

gtoe305's Picture Reviewed by gtoe305
Complaint
 0

I want to let others know about bad business practices by Stonebridge Life Insurance Company.

They fool the elderly about responsive service, but when it comes to paying what is rightfully owed, they drag their feet and in my case do not pay accidental death benefits. I lost my husband almost a year ago as a result of complications from an accidental fall three months later. After months of reviews, expensive documents, mail and emotional stress, Stonebridge rejected my claim because they did not see a direct cause between his fall and his death.

Stonebridge did everything they could to delay and not pay what was clearly seen by others as owed to me. I am on a fixed income and what little I was to receive would have gone to pay for his burial and my own cancer medication.

Fortunately for me, I had a second policy with AAA Insurance and they did not see any issue and quickly paid me. I paid Stonebridge premiums for many years and all I ask is that they live up to their promise.

I recommend no one purchase policies from Stonebridge Life Insurance Company and instead look to AAA as a much better company to deal with.

Kelley

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Comments - Consumers and Companies Connect by Commenting


Midget says: (6 months ago)
 0
I know what you mean they cancelled my insurance after I made payments when I received the bill. they refunded my money twice, had three different policies, and now when I question it they tell me it,s a computer mistake, to send payments for two past months in which I wasn,t insured., so I am payment for not bing insured for past months. That,s taking avantage of little people, and getting their money any way they can.

ibeenhad says: (8 months ago)
 +1
I'M GOING TO PUT OUT FLYERS TO LET PEOPLE
KNOW "BEAWARE OF STONEBRIDGE LIFE POLICY"

ibeenhad says: (8 months ago)
 0
STONEBRIDGE LIFE HAS BAD BUSINESS PRACTICES,
THEY WAIT UNTIL YOU PAY YEARS INTO YOUR POLICY
THEN IF YOU"RE LATE PAYING YOUR BILL THEY CANCEL
YOUR POLICY. I'VE BEEN PAYING FOR THIS POLICY FOR
13 YEARS AND THEY CANCELED.

ibeenhad says: (8 months ago)
 0
I HAD A LIFE INSURANCE POLICY WITH STONEBRIDGE LIFE FOR 13 YEARS. I'VE BEEN TOLD THAT BECAUSE IT'S BEEN OVER 10 YEARS I WILL NOT BE REINSTATED. THE
REASON IS BECAUSE IT WAS OVER 65 DAYS LATE. I THINK THIS IS BAD BUSINESS.
A LOT OF COMPANIES ARE CAPITALIZING FROM BAD SITUATIONS AT THE PEOPLES
EXPENSE. WITH THE ECONOMY BEING THE WAY IT IS I'M SURE, THERE IS A WHOLE OF
ME'S OUT THERE. DOES THAT MEAN WE'LL ALL LOSE OUR LIFE INSURANCE POLICIES
THAT WE'VE PAID INTO FOR ALL THOSE YEARS?

johndoe666 says: (10 months ago)
 0
Kelley, you are absolutely correct! There are many of us that are only sticking it out until the economy gets better.

mlemm1 says: (1 year ago)
 0
At Stonebridge Life Insurance Company nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number, or certificate number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail at 2700 West Plano Parkway, Plano TX 75075.




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