The Brick Complaint

Reviewed by Margaret Complaint

0

BUYER BEWARE — Do not purchase anything from The Brick as you will be throwing your hard-earned money out the window. Here’s my story: Back in Nov 2004 I purchased a KitchenAid Electric Range for $2,500.00 + a 5year warranty and was told that if the unit broken down three times that the warranty guaranteed that the unit would be replaced. Great, or so I thought. Well back in June 08 the unit malfunctioned & I contacted Transglobal (the warranty company)–they sent a technician to repair the range. Then it broke down again in August (same problem)–I contacted Transglobal again and they sent out a tech again, this time he arrived and said “yes, it needs a part and he’d have to order it and would be in contact when it came in” — about a week and a bit later the tech contacted us and once again came out to fix the unit. On Nov 11th the unit (same problem) broke again. I contacted Transglobal and said “Okay, that’s the third time and I believe, according to the agreement, I’m intiled to a new unit. No, that’s not the case Transglobal states that they have to fix it 3 times and then only on the 4th breakdown will this happen (but somehow I doubt this). Well, I’ve now been without a stove since Nov 11th as they are waiting on the part to come in–I was initially told it was on order and was expected Dec 15th. Well, Dec 15th came and went and I was contacted this morning and was told the part would now not be ready until Jan 16/09–REALLY? I told them this was completely unacceptable as Christmas is next week and I have people coming to my house for dinner and I need a stove. The answer I got was “they’d see if they could get the manufacturer to accept a return, but they weren’t sure if there was anything else they could do for me.” I am now starting to contact as many sites as I can to let people know and beware before you purchase anything from The Brick and their warranty company Transglobal, and I see that I’m not alone. I just wish I had done this type of research prior to making my original purchase. Oh, BTW, they offered me a $1,000.00 credit if I wanted to purchase a new stove from The Brick — No way, I didn’t spend $2,500.00+ to turn around 3 & 1/2 years later to make another big ticket purchase–especially from The Brick. I will also be contacting the Consumer Protection Agency & the BBB

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