central coast nutraceuticals, inc. Complaint
BUYER BEWARE - Colotox
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Reviewed by hersheygirl120 Complaint |
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I finally stayed on the line for over 60 minutes as I can verify with my cellular bill. When I finally reach a customer service rep, I explained the problem and told them I felt their advertising tactics were deceptive, as the comsumer should have the right to choose which products they wanted to order. I went back to look at the order form and there are 2 boxes pre-checked that gives them the right to bill you for 2 unwanted products (hoodia gum and hoodia water) One is 29.99 and the other is 9.99. I told them that I would like to cancel the order all together since I have had so many problems reaching a customer care rep.I also looked online at various other sites that had many many complaints about this company reguarding the same issues. Customer service and billing procedures were the main 2 complaints. I was told I could not cancel. I would have to wait til I received the products and return them for credit. Then I would have to call back or use their automated cancelling sytem which is very very vague. I then asked for a postage paid return envelope or a return authorization number to be able track the return. Again I was told I would have to pay return postage, get my own tracking number and be charged a 15% restocking fee. I then asked to speak to a supervisor. A gentleman by the name of Brett got on the line with a very BIG attitude. He was shouting at me, telling me I was trying to SCAM them, (this was a red flag) and it was my fault. His scenero was I was just like the person that does not look both ways before crossing the road, gets hit, and then blames the driver of the car! As I was getting nowhere with him, I asked for the name and address of someone higher up than he to write a formal complaint to the company. I quoted the name of the General Manager listed upon the BBB website. He told me he never heard of this person!! (another red flag) I then asked him for his badge number, he stated and I quote, " I don't have a badge number but I can make a number up if that would make you feel better!" I said what would make me feel better is to get a favorable result to this problem and just for the record, I am going to record the rest of this conversation. He then said I did not have his permission to tape his conversation and hung up on me. These Tactics are deceptive and Downright RUDE! I feel the ole frustration scam is going on here. They try to frustate the customer by the long hold times, the return practices, and the arrogant attitudes of their customer care reps. I have already contacted my credit card company and disputed the charge, hopefully to prevent future charges as alleged by many other consumers still waiting on a refund.
Please check into this company!! $42.85 may not sound like alot of money to some but who knows how many people have already been scammed and frustrated to the point of not persuing action. I will be glad to furnish you with copies of my cell phone bill to prove the wait times and forward other complaints from other consumers. I only wanted what I ordered and my card credited for the unwanted products. But after the conversations I had with not one but two (2)customer service representatives, I feel I have to take action by filing this complaint with the BBB. I will also be researching other ways to file complaints against this company such as the FTC, etc..... If I am repeatly charged (since they now have the credit card number),I will be forced into speaking to an attorney to see if a class action law suit is warranted and if others are willing to get ON BOARD. From the complaints I have read online, this should be a easy task. It is such a disgrace that People would stoop to this kind of business practices merely out of GREED!!!!!!!!!!!! I wonder how they can sleep at night!!!!!
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Comments - Consumers and Companies Connect by Commenting
0 I am ready to support anyone who is willing to take action against these poor excuse for people. No one should be treated like this its insane...
0 Thank you for your help I actually got charged for 119.90 this month because of these people. i cancelled my credit card and contacted the BBB. I hope they can get my money back but also I hope they don't keep charging me. Thank you so much for your help I wish I could have seen your warning before hand.
0 I have also been scammed in the same way - but also pay attention to your credit card statement - they shared my bank account information with a company called "fit factory" who automatically charged me for an online membership to a website. It was 29.95 and when I called the fit factory people I was told that it was automatic with the Colotox subscription. I went back and read all of the fine print and it was nowhere to be found. I threatened legal action and he refunded this fee. Who knows who else has my bank account information???
0 Here is the latest contact info I have to contact this company:
Annette Mazur
Central Coast Nutraceuticals
Compliance Department
compliance@centralcoastnutra.net
Annette Mazur
Central Coast Nutraceuticals
Compliance Department
compliance@centralcoastnutra.net
0 I GOT MY REFUND TODAY AFTER FILING COMPLAINT WITH THE AZ-BBB. KEEP FILING THOSE COMPLAINTS AND MAYBE YOU WILL GET YOUR REFUND TOO.!!!!!!!!!!
0 I only agreed to the $1 trial of colotox and then the same thing happend to me I was billed 42.85!!
I too have emailed and called the phone wait was 68 minutes!? this is ridiculous! what can I do?! Really... this is crap
I too have emailed and called the phone wait was 68 minutes!? this is ridiculous! what can I do?! Really... this is crap
0 Keep the complaints to the BBB going. I just received an email from the complaint I filed where they are waiting on an answer from the company. If enough people complain maybe they will investigate these jerks and put them out of business!!!
0 Count me in on a class action suit.
They charged me a total of $130 in a 3 week period! Last call I placed advised there was a 54 HOUR wwaiting period! Yeah, right.
They charged me a total of $130 in a 3 week period! Last call I placed advised there was a 54 HOUR wwaiting period! Yeah, right.
0 Go to the BBB website in Arizona (which is where they are located)and the one in your state. The directions to filing a complaint is really simple and easy to follow. Make sure you mark "refund to credit card as a solution" I would advise you to contact your bank or credit card company and stop future payments to this company. Otherise they will continue to bill you as they now have your CC number.
Sometimes you can call West coast nuta Inc., and on their auomated answering you can push 2 and cancel, ot so they say! I have not recieved any products from them but they took payment the same day as order was placed.
Please issue a complaint to the BBB, the more we can get to complain about these geeks, the better off we are in trying to get our money back for things we did not order or want.
Sometimes you can call West coast nuta Inc., and on their auomated answering you can push 2 and cancel, ot so they say! I have not recieved any products from them but they took payment the same day as order was placed.
Please issue a complaint to the BBB, the more we can get to complain about these geeks, the better off we are in trying to get our money back for things we did not order or want.
0 I too fell for this scam...this was my first online order for products like this...and I had a gut feeling that this would happen. I too order just the trial bottle and was charged $45.85 to my account..I have yet to receive my products...I was also charged another $90.00 for who knows what...and I have had no luck in getting any body to talk with..I actually held on the the phone for an hour the other day...still no response...also have sent e-mails no response..I don't know what to do..I do want to complain to the BBB...but do not know what steps to take...as i have never had this happen to me..if anybody can give me advice on any other steps i can take or how to complain...please e-mail me. Thank you and God Bless!!!
0 This is the EXACT thing that just happened to me! I SPEFICALLY remember not checking the box or whatever to receive the gum and other stuff. But they charged my card the exact same amount and claimed I ordered it. The only thing, I HAVEN'T EVENT RECEIVED MY PRODUCT YET! I am so furious and am glad this is not an isolated event. I threatened to contact the Better Business Bureau if they did not fully refund my card if and when I ever receive the stuff to send back! What a bunch of crooks. We should also contact the websites that are allowing these slimes to advertise!
0 Contact the AZ-BBB and file a complaint. Type central coast nutraceuticals, inc. in your search engine and it will bring up all the info you will need such as address, etc.... THis only takes a few minutes to complete. The more people that complain the better.
I also contacted the Attorney Generals Office and the Federal Trade Commission.
Also contact your cc company and dispute the charges. You may have to sign a form or get a new debit card but at least they will not be able to charge you any additional money. (AND THEY WILL FROM THE COMPLAINTS I HAVE READ)
Keep me posted and let me know if there is anything I can do to help you. If you have any other questions, do not hesitate to contact me again.
I also contacted the Attorney Generals Office and the Federal Trade Commission.
Also contact your cc company and dispute the charges. You may have to sign a form or get a new debit card but at least they will not be able to charge you any additional money. (AND THEY WILL FROM THE COMPLAINTS I HAVE READ)
Keep me posted and let me know if there is anything I can do to help you. If you have any other questions, do not hesitate to contact me again.
0 Please contact the BBB in your area and In AZ where the company is located. The more people that complain, the better. And you may get a refund that way. I also contacted the Attorney General and the FTC. I hope they investigate the jerks and put them out of business. Keep me updated and lets get our money back!!!!
0 I also would like to add I had to cancel my debit card and had to pay $12.oo for a new card, so these crooks can't get anymore $$ from me. I also am disputing the charges of $90.00 and I would love to send these jerks to jail. I am interested in a law suit. Tammy
0 I to was scammed by these low lifes. I never got to speak to anyone. I waited on the line for 2 hours. I was charged almost $90.00.
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