Qwest Communications International Inc. Complaint

BEWARE THE BUNDLE!!! I ordered a...

Reviewed by Joe
Please Improve

BEWARE THE BUNDLE!!!

I ordered a DirecTV / Qwest phone and TV bundle package last March. One bill instead of two, and it costs less! How can I go wrong?

Many, many ways. First off, the installer for DirecTV was a no-show on the day they were supposed to come to my house- after they made me take half a day off of work to be home for them.

So, I complained and DirecTV gave me a $100 credit on my bill. Qwest, of course, processes the bill.

Qwest never honored the credit. I called DirecTV customer service seven times and Qwest customer service nine times in the past two months. Each time, they assured me I would be credited the $100.

DirecTV swears they told Qwest about it. Qwest says, "yes, we see it in the record, but it'll be reflected on your bill next month." In the meantime, I paid every bill in full, allowing for a $100 credit, as I was instructed to by Qwest.

So, I come home from work on Monday and guess what? Qwest ordered DirecTV to shut off my service. When I called DirecTV, they seemed puzzled... why?

DirecTV told me that, according to their records, the bills were up to date, and in fact they'd been overpaid by $37. I would call Qwest, but they keep bankers' hours and are unreachable past 6pm pacific time.

Have you ever been shut off for paying your bill on time? Beware the bundle, my friends...

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