Bank of America Complaint

BANK OF AMERICA CUSTOMER SERVICE - customer service

unhappy's Picture Reviewed by unhappy
Please Improve 		0  

I HAVE BEEN A LONG TERM CUSTOMER AT BANK OF AMERICA AND THERE IS ONE THING
THAT THEY DO NOT MAKE YOU FEEL LIKE A
CUSTOMER, BUT A NUMBER ON AN ACCOUNT.
IF A SITUATION HAS ARISEN THAT YOU NEED
THEIR HELP TO RESOLVE, FORGET IT, THEY
DO NOT HELP. THEY ARE ALL ABOUT MAKING
MONEY AND THEY SEEM TO FORGET THAT WITHOUT THE CUSTOMERS,THERE WILL BE NO MONEY TO MAKE.


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Comments - Consumers and Companies Connect by Commenting


applejax says: (3 months ago)
0  
oh my goodness, I think your Elaine was my Laporna because I had the exact experience with a customer service rep named Laporna and it was the worst! She cut me off and said the exact same things of how she was just saying things I didn't want to hear and she would not get a manager. I think they all get trained the same. I will make a mark and bank of america will get pay the consequences due to their customer service team. They will not do good in the near future.

Serki says: (4 months ago)
0  
I have been a Bank of America customer for years. I received the worst customer service from any business today in years from Bank of America. The agent named Elaine I talked to at 7.00pm kept inturpting me, was rude, sarcastic and racist. When I said I wanted to close my account due to this and wanted to talk to a manager, she refused. She said "Oh, you only want to close your account because you did not like my answer, not because of the customer service." When I demanded I wanted to speak with a manager, she said "if you want to, fine, but you have to be on hold for 30 minutes!" When I called back and talked to Ron Redford and asked him to close my account and told him what happened, he did not offer any apologies either. He said he can close my account immediately and send me a check, but no manager will call me back after I close the account because I am no longer their customer. Worst customer service ever! I will make sure all my scheduled bills are paid, this is reported to the Consumer Affairs and then close my account.

Shame on you for having a racist, mean, rude, sarcastic, unprofessional customer service.


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