DirecPath Complaint

Awful customer service - DirecPath

Reviewed by direcpathsucks
Complaint

I have tried twice in the last few months to set up new service. Each time, I'm pretty sure I have had the same representative and she is so rude I have just said oh well forget it. She has an indian accent and she does not let me get a word in and when I am finally able to ask a question, she talks in circles to give me a round about answer because she cannot help me. I do not understand how you say you offer the Direct Tv promotions, but yet you make us pay $50 installation (free from direct tv) and then you make us pay $99 for a DVR receiver which is also free from direct tv. The first time we had direct path, it wasnt much of an installation.. pretty much just bringing the boxes to us. I think it is not fair to force my residency to use your service when you cant even match other companies standards nor what your provider is giving. I am assuming that is why the customer service does not really care how they treat your customers which way or the other. I have used direct path before and we did not have to pay all of these fees! We even were given the free upgrade for the receiver. Please let me know how I can sign up for service with the packages offered by Direct Tv, otherwise I am going to contact them myself because this seems a bit ridiculous.

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DetailsReview Rating: 1 out of 5
Reviewed By: direcpathsucks
Company: DirecPath
Product: DirecPath
Date Added: 2 months ago

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DirecPath Complaint