windstream Complaint

Awful Experience

Reviewed by needweb
Complaint

I moved to the Concord, NC area in July, 2008 and found that Windstream was the local phone provider. Not wanting to have to add wiring to the house to carry web access I decided to use Winstream DSL. The installer got my voice lines working fine, and got the DSL modem set-up and plugged-in. At that point, he claimed that a server was down and he could not connect, but that it should be back up by the end of the day and I would be able to connect. Making a long story short, after two weeks of constant calls to extremely poor customer service and many promises of Support Managers and techs that a service tech would be out the next day and would make it work, nobody from Windstream ever showed-up and they could not make their own DSL work. After the most aggravating two weeks of my life, I told Windstream to cancel the DSL and sent back their modem. In short, it was the worst experience I have ever had with any company in my 52 years.

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